Job Description
This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare.
Our Mission
Healthengine's mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia's leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.
We're all patients, right? So, it's easy to get behind a mission that seeks to improve the healthcare experience for all Australians.
The Gig
The VP Enterprise plays a critical role in helping Healthengine scale by leading the Enterprise Customer Success and Sales teams. This position is focused on developing and executing strategies to drive growth across Healthengine's largest and most complex customers and prospects. The role is instrumental in deepening relationships with key enterprise accounts, delivering exceptional service and value, and achieving long-term revenue goals. The VP will also coach and develop senior team members while maintaining executive-level relationships, driving the enterprise strategy towards Healthengine's long-term success.
We're searching for a suitable candidate based in Perth or Sydney.
Responsibilities:
Lead and manage the Enterprise GTM function, inclusive of both sales and Customer Success - ensuring exceptional service delivery and achievement of revenue targets.
Develop the strategy to acquire large enterprise customers whilst ensuring the success of our largest customers - ensuring deep relationships and ongoing impact and value.
Recruit and retain top talent, fostering a high-performing, engaged team culture.
Develop and implement strategies to expand and retain strategic enterprise accounts, focusing on delivering long-term value to Healthengine's most important clients.
Build and nurture executive-level relationships with large primary healthcare groups, acting as a trusted advisor to drive business growth.
Collaborate cross-functionally with Healthengine's product, marketing, and operations teams to align customer needs with the product roadmap, enhancing the customer experience.
Provide ongoing coaching and development opportunities to senior team members, ensuring they are well-equipped to manage complex client needs.
Ensure a proactive customer success strategy, identifying opportunities to deepen relationships and drive mutual value for enterprise clients.
Lead efforts to ensure customer feedback drives product innovation, contributing to Healthengine's mission of improving healthcare access and delivery.
Represent Healthengine at industry events, showcasing our leadership in health tech solutions.
Develop our Enterprise GTM strategy, aimed at securing new Enterprise customers across all verticals - with an emphasis on large customer win backs and new revenue opportunities
Forecasting against quarterly targets and deep understanding of the pipeline activities and metrics that will determine our success
About You
You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what's important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.
Experience you'll bring:
10+ years of experience in enterprise sales or customer success, with at least 5 years in a leadership role
Proven experience leading and scaling enterprise-level sales or customer success teams in a B2B SaaS environment, with a strong track record of exceeding sales targets
Demonstrated success in building and maintaining executive-level relationships with strategic accounts, particularly in complex industries like healthcare
Strong strategic thinker with problem-solving capabilities, able to turn customer needs into actionable business solutions
Excellent leadership skills, with a focus on coaching senior team members and fostering a high-performance culture
Deep understanding of enterprise go-to-market (GTM) strategies and motions
Understanding of modern revenue tech stack, in particular CRM (Salesforce) but also Gong, Zoominfo, LinkedIn Sales Navigator and ChatGPT.
Experience scaling a business in the lead-up to IPO is highly desirable
Experience in health tech or a related sector is a bonus but not required
Bachelor's degree in Business, Economics, or a related field (or equivalent practical experience) is highly desirable
Familiarity with marketplace business models is a bonus
Additional Information
The perks behind the work
Healthengine is where you'll be your best self. You'll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry.
In addition to an array of growth opportunities, we also offer:
A hybrid workplace that offers flexibility to balance work and life
A vibrant social calendar of events, quarterly team-building activities and more
Unlimited coffee and snacks, and a subsidised vending machine in our Perth office
Awesome discounts and salary packaging options through our benefit partner, Maxxia
Access to learning resources to develop your personal and professional skills
Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
Extra leave so you can recharge and focus on your wellbeing
Support for you when it comes time to grow your family with paid parental leave
We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.
Diversity and inclusion
At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We've created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.
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