Queensland Corrective Services (Organisation site) Wolston Correctional Centre; Custodial Operations; Statewide Operations; WacolThe Visits Processing Officer is responsible for co-ordinating and processing personal and accredited visitor applications and attendance at the correctional centre.Undertake processing of visits bookings ensuring all visitors are approved.Input and maintain accurate computerised and hardcopy records of visitor details.Ensure confidentiality of all documentation handled and maintain a sure filing system.Relay information regarding visits procedure at time of booking.Confirm booking on arrival of visitors.Direct visitors as required.Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.Answer queries from members of the general public and relatives and friends of prisoners.Provide information service relating to visit times, days, duration and frequency of visits.Maintain confidentiality when dealing with visitors.Receive monies and approved items of prisoner property from and to external parties.Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.The essential requirements for this role are:Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures.Ability to use judgment and discretion with confidential information.Problem solving skills with the ability to apply a range of problem solving strategies and show initiative in identifying and solving problems both independently and as a team member.Demonstrated ability to listen, understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data.Applications to remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.Please ensure you download all attachments and follow the instructions on how to apply.
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