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Visitor Services Officer Are you passionate about working with visitors and sharing your knowledge of the region? We're looking for a dedicated individual to oversee the day-to-day operations of our Visitor Information Centre.
Key responsibilities include: Providing excellent customer service to visitors. Overseeing and recruiting a team of volunteers. Handling the centre's daily operations. Coordinating volunteer rosters and assisting visitors with tour information and booking. To be successful in this role you will need: Qualifications Current Victorian driver licence. Employee working with children check. Certificate in tourism or a relevant field or on-the-job training/experience in a similar position such as customer service or volunteer management. Experience Relevant retail experience. Knowledge of the Moyne tourism industry and/or the broader Great Ocean Road region is an advantage. Ability to use a range of computer systems. Key selection criteria 1 Demonstrated experience in managing customer expectations and identifying customer needs.
Key selection criteria 2 Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively with a wide range of individuals.
Key selection criteria 3 Experience coordinating volunteers, including conducting recruitment and providing training.
Applications that fail to address the above key selection criteria will not be considered for this position. For more information A full position description, the key selection criteria, and information on how to apply can be found in the information package, or by requesting a copy from customer service on .
For further information about the position or duties involved, please contact Jo Mackenzie, Visitor Experience and Marketing Team Leader on or .
Postal applications Confidential – Visitor Services OfficerPeople and Culture CoordinatorMoyne Shire CouncilPO Box 51Port Fairy VIC 3284
Applications Applications for this position close 10:00 AM, 11 November 2024.
Moyne Shire Council is committed to the principles of Equal Employment Opportunity.
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