Visitor Services Officer

Canberra Museum and Gallery, Lanyon Homestead, Calthorpes House, and Mugga Mugga Cottage are looking for enthusiastic Visitor Services Officers to join our front-of-house team.
If you're passionate about engaging with people and sharing Canberra's rich art, cultural, and natural history through guided tours, educational programs, and events, this could be the perfect role for you!
ACT Galleries, Museums and Heritage preserves and interprets the Canberra region's past, present, and future through the Canberra Museum and Gallery, as well as three iconic heritage sites: Lanyon Homestead, Mugga Mugga Cottage, and Calthorpes House.
These sites highlight the region's Aboriginal, ecological, and cultural heritage.
The Galleries Museums and Heritage arm of the CFC has creative, curatorial, exhibition, collections management, research and public engagement responsibilities relating to CMAG, The Nolan Collection, Lanyon Homestead, Mugga Mugga and Calthorpes House and, collaboratively, of the curatorial, collections management, social history and heritage aspects more broadly within the CFC.
Staff from various areas of the Cultural Facilities Corporation work collaboratively across a range of art forms and as part of events and activations in the Civic Square district and at the historic properties.As a Visitor Services Officer, you'll play a key role in delivering exceptional visitor experiences through: • Engaging customer service.
• Leading tours and education/interpretive programs.
• Assisting in retail operations and venue hire events.
We're seeking candidates with: • Experience working with diverse audiences.
• Strong communication skills and a passion for delivering engaging tours and programs.
• A love of Canberra, its history, culture and people.