Visitor Services Officer Job No: 496931
Work Type: Full Time, Part Time or Casual/Intermittent
Location: Canberra
About the role Public Programs is responsible for developing and delivering interpreted, engaging and curated programs aimed at providing access to the national archival collection in the richest possible ways. This includes onsite, offsite, and online programs through exhibitions – touring, temporary, and permanent – lifelong learning programs, school programs, and digital experiences.
As a Visitor Services Officer, you will engage Australians with the Archives every day. Are you dedicated to helping Australians learn more about our shared histories? Do you love working with schools, families, and other visitors? This might just be the job for you.
Main duties of the role include: Deliver engaging activities, tours, and education programs in galleries and public spaces to visitors and school groups. Provide high-quality customer service to visitors, including responding to requests in-person, by phone, and email, and providing accurate information about our exhibitions, programs, amenities, and resources. Perform administrative duties including collating daily statistics, operating a point of sales system, and other administrative duties as directed. Provide support to develop and research tours for visitors. Monitor and maintain the presentation of public spaces. Provide evacuation and fire warden duties and First Aid response as required. Apply the principles of APS Values, Code of Conduct, workplace diversity principles, work health and safety, and participative management within a work and team environment. Positions may be offered as part-time rostered shift work as per the National Archives of Australia Enterprise Agreement 2024-2027, and the successful person will be required to commit to a roster that includes regular weekend work. All successful applicants must be willing to work flexible hours as required, including at times after hours.
A demonstrated interest in and knowledge of Australian history and museums, along with experience in customer service and presentation skills, are desirable.
To be eligible for the role, you must be an Australian citizen.
If selected, you will be required to successfully undergo a pre-employment check and be able to obtain and maintain a security clearance at a Baseline clearance level.
You will also be required to obtain and retain a Working with Vulnerable People registration.
How to apply You need to apply through our e-recruitment system PageUp via the Apply Now button below. Your application will need to include:
the names and contact details of at least two referees, one of whom should be a current supervisor. your current resume. a statement (750 words maximum) describing how your skills, knowledge, and experience/qualifications would enable you to perform the duties of the role, taking into account the "Performance Expectations" at the relevant classification and the National Archives' Vision, Mission, and Commitments as expressed in Strategy 2030 and Our Values . Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme, declare you have a disability, and meet the minimum requirements for the job. For more information visit:
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