Visitor Services Assistant Manager

The RoleThe Visitor Services Assistant Manager is a member of the Visitor Services team and works closely with the Visitor Services Manager to ensure visitors to the Memorial have an engaging, positive, and memorable experience.
The Assistant Manager will have proven outstanding managerial skills in a customer service environment.The Assistant Manager is responsible for the day-to-day supervision, training, development, and management support of the front of house team (including voluntary guides).
This includes providing high-level advice, preparing and implementing rosters, managing contracts and budgets, and liaising with the contracted agency staff provider.The Assistant Manager will work on Anzac and Remembrance Day, and may also need to work across weekends and public holidays, including Christmas and Easter breaks.The Assistant Manager is required to undertake training and apply emergency response practices, as well as perform manual handling tasks.
An interest in and knowledge of Australian military history and museums would be an advantage in providing a quality visitor experience.The Assistant Manager must also have the willingness and aptitude to learn key aspects of the Manager role to assist during peak visitation periods and/or the incumbent's absence.As part of the Memorial's commitment to provide a world-class corporate image, restrictions may apply to visible tattoos, piercings, or hairstyles, as front of house staff adhere to a set dress and appearance code.#J-18808-Ljbffr