Visitor Services Assistant Manager

The Role The Visitor Services Assistant Manager, is a member of the Visitor Services team and works closely with the Visitor Services Manager to ensure visitors to the Memorial have an engaging, positive and memorable experience.
As such, the Assistant Manager will have proven outstanding managerial skills in a customer service environment.
The Assistant Manager is responsible for the day to day supervision, training, development and management support of the front of house team (including voluntary guides).
This includes providing high-level advice, the preparation and implementation of rosters, contract and budget management, and liaison with the contracted agency staff provider.
As per the responsibilities of the role, the Assistant Manager will work on Anzac and Remembrance Day.
Additionally, they may also need to work across weekends and public holidays, including, but not limited to, Christmas and Easter breaks.
The Assistant Manager is required to undertake training and then apply emergency response practices as well as undertaking manual handling tasks.
An interest in and knowledge of Australian military history and museums would be an advantage in providing a quality visitor experience.
The Assistant Manager must also have the willingness and aptitude to learn key aspects of the Manager role to assist in peak visitation periods and/or during the incumbent's absence.
As part of the Memorial's commitment to provide a world-class corporate image, restrictions may apply to visible tattoos, piercings or hairstyles as front of house staff adhere to a set dress and appearance.