Full-time opportunity, 12-month contractJoin an organisation committed to making a positive difference in the lives of others.
As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.
We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.
As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.
About the Opportunity As a Vision Store Support Officer, you will provide exceptional face-to-face customer service, conduct product demonstrations, and manage online inquiries to enhance the customer experience. In this role you will also:
Support general customer inquiries in multiple channels including face to face, phone, and email;Process equipment claims for MAC, DVA, NDIS, and other funded sales;Administer online communication platforms for the Vision Store team.As part of the Vision Store team, you should have experience in high-level retail sales and customer service. In addition, optical dispensing/assistant or other medical equipment or technology sales experience is desirable. You will also have:
High proficiency in online customer support platforms;Proficiency in all Microsoft applications;Excellent verbal and written communication skills.Benefits of Working at Vision Australia Annual salary review to ensure your pay is in line with the market rates;Easy-to-access location;Professional development opportunities and micro-learning sessions available for all staff.Contact If you have any questions about the role, please contact the hiring manager, Danielle Carter.
To apply Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager. We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander. Vision Australia is collecting personal information from you as part of the recruitment and selection process. Vision Australia recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.
Yes, I agree to the privacy statement *Personal Details * Required fieldTitle *First name *Last name *E-mail *Digits only or add + for international numbers
Street *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)
QuestionsPlease choose the option that best describes your right to work in Australia *If you hold a visa, what is your visa type?As part of this recruitment process, you may be required to complete a Police Check, Working with Children's check, and NDIS Worker Screening Check. Are you willing to undergo the relevant checks that are required for this position? *Why are you interested in this opportunity? *What strengths can you bring to this role? *Do you identify as Aboriginal and/or Torres Strait Islander?Do you identify as a person who is blind or has low vision?
An employee who is Vision Impaired means an employee with visual acuity of less than 6/18 (0.3) but equal to or better than 6/60 (0.05) in the better eye with the best possible correction and/or a visual field of less than 20 degrees.Vision Australia is an inclusive employer.Vision Australia works with clients from diverse cultural and social backgrounds with varied life experiences, physical abilities, and interests, and we seek to employ people who reflect the great diversity of our clients.
If you were referred by a Vision Australia employee, please provide their name:I declare that any information provided by me in support of this application for employment with Vision Australia is correct. I acknowledge that if I knowingly provide information which is untrue, this may result in a withdrawal of offer of employment or my employment with Vision Australia will be reviewed with the possibility of termination? * #J-18808-Ljbffr