Tesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the most progressive vehicle brands in the world.
This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service.
If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll DoAnswer Phone Calls, Emails and Drive Ins to address any customer concern with the highest level of response and attention.Return missed phone calls and emails in no less than 5 minutes.Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.Accurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective manner.Efficiently prepare for a service appointment by allocating labor resources, necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimize delays, and provide a smooth service experience that addresses the customer's concerns.Accurately record issues and data into Dealer Management System.
Attention to detail is critical.Conduct transactions with the system; walk customer through correction and provide summary.Follow up with customers on services provided; ensure they are satisfied with the work performed.What You'll BringAbility to follow oral and written instructions with attention to detail.Willingness to learn new and innovative automotive technologies.Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.Perform detailed daily record keeping and reporting.Effectively handle multiple priorities, organize workload, and meet deadlines.Effectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimize productivity, efficiency, and customer satisfaction.Work in a team-based environment and achieve common goals.Familiarity with Dealer Management System(s), Outlook, and MS Office.Retail customer service preferred; Automotive Retail experience a bonus.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla.
We build it into our products and view it as an essential part of our business.
To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
#J-18808-Ljbffr