Perth WA, Australia Req #155
Tuesday, 28 May 2024
About Avant Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.
Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
About The Role Avant Practice Solutions are a premium provider of medical practice management services across Australia. We support a variety of medical specialist, as well as general and surgical practices, by providing off-site administration and practice management services.
We are seeking a people leader to support one of our already established teams of Medical Receptionists in our Perth Office. If you have a proven track record as a compassionate, empathetic, and collaborative people leader, then we this role is for you. Prior medical experience is not essential as we are willing to invest in additional training as required for the ideal candidate.
Our training program is thoughtful and adaptable to suit all levels of experience. You must be tech savvy and have the ability to learn a range of different practice software packages. (e.g. Xestro, Clinic to Cloud, Gentu, and Best Practice among others)
As a member of the Avant Group we offer a wide range of benefits and opportunities to enable you to make a difference, learn, and grow in your career. Some of the advantages include, access to retail discounts, study assistance programmes, travel insurance, and wellness programmes.
Core Competencies • Customer Service Focused; Anticipates and responds to the needs of internal and external colleagues and clients. Ensures customer expectations are realistic, established and satisfied.
• Demonstrated strong leadership skills and office management skills, preferably with relevant leadership experience.
• Proficiency and ability to quickly engage with multiple computer based systems including the Microsoft Office Suite as well as medical based software's.
• Problem solving; The ability to creatively and effectively troubleshoot issues as they arise.
• Planning and Organisation; Establishes priorities and schedules. Sets clear and realistic objectives, which align with the company business plan. Organises workflow effectively.
• Perpetuates the company culture and customer satisfaction philosophy.
• Strong work ethic and the ability to provide timely, appropriate feedback and coaching to staff
Personal Qualities and Behaviours • Motivated with the ability to prioritise and work under pressure
• Excellent written and verbal communication skills
• Attention to detail and ability to meet deadlines
• Demonstrated ability to deal with both internal and external stakeholders with empathy and professionalism at all times
• Ability to work independently and demonstrate strategic thought processes
• Maintain and develop your own effectiveness, including taking responsibility for your general health and working on your own professional development as it relates to our vision and mission
• Prepared to adapt to the changing environment that we, as a developing organisation, may experience
If you are looking for a career-enhancing role with a friendly, dynamic and professional work environment where your contribution is valued then this is the role for you.
Why work at Avant? We value our people by offering an inclusive workplace with career development and internal mobility opportunities.
Your development is our priority, and we have a variety of learning and development programs that will support you in your career.
We offer support to our people via Employee Assistance Program (EAP), Health and wellbeing programs, Tertiary Education Sponsorship and Support.
We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
If you have any queries regarding the role, please do not hesitate to contact Nico Touze, Head of Talent Acquisition on 0467 289 985.
Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons. Why work at Avant? At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
Your development is our priority and we have a variety of learning and development programs that will support you in your career.
We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
For further information, please contact our Careers team at ******.
Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.
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