Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
We are currently recruiting for a OOSD Senior Commercial Manager . In this role you will become the subject matter expert on OOSD (a brand new, not clearly defined, industry technology solution for airlines), with a priority focus on the Offer (then Order, Settle, Deliver) so as to assess the commercial value that will be derived on implementation. To do this the incumbent must be able to combine their knowledge of commercial drivers and the technology and inform the IT delivery of the technology to ensure commercial value is realised ASAP.
What you'll be doing: Strategy: Define and manage the OOSD implementation product strategy, which starts with NDC, together with other Commercial and IT stakeholders. Product Management: Lead conversations and decision-making with stakeholders to define high-level requirements for the OOSD solution. Define, measure, report, and achieve KPIs as they relate to the OOSD adoption pathway. Roadmap Development: Identify, define and capture opportunities to drive traffic, adoption, commercial and customer outcomes in all channels enabled by OO API's. Feature Management: Drive continuous optimisation and improvements in the OOSD product based on analytics/insights and customer/user feedback. Stakeholder Engagement: Lead discussions and decisions with stakeholders to define high-level requirements. Vendor Management: Own the Vendor relationship with respect to OOSD products with an ownership and expert lens on Offer specifically. Feature Delivery: Take full accountability for delivering new features throughout the product lifecycle. You'll be great in this role if you: A bachelor's degree in computer science, Information Technology, or a related field. Proven experience as a Business Manager of system and process, with high technology dependency, changes in the airline industry. Strong background in program delivery. Expertise in executing technology-driven projects. Exceptional communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels. Demonstrated leadership and team management abilities. An analytical mindset with strong problem-solving skills. Expertise in using analytics to drive data-driven insights for enhancing NDC channel capabilities and trade partner adoption. A collaborative team player who is empathetic, resourceful, and results-oriented. A deep understanding of airline markets and indirect distribution channels. Familiarity with airline distribution systems. Proficiency in Confluence, Jira, Teams, and SharePoint collaboration tools. Knowledge of Sabre PSS. What you'll get from us: We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year). Flexible working arrangements (including work hours and work from home). Discounts on travel insurance, car hire, accommodation and experiences worldwide. Discounted Virgin Australia Lounge membership. Hospitality, retail, technology, beauty services and wellness discounts. Wellness support, including the Convergedigital wellbeing platform. A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial. Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you. Equality rules: We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you. Apply now.
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