We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Job Overview Work type: Full Time
Location: Brisbane
Job type: IT
05 Sep 2024 E. Australia Standard Time
Senior Product Manager Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
Are you a seasoned Product Manager with a passion for innovation? We're seeking a driven and experienced professional to drive our New Distribution Capability (NDC) initiative. This role combines technical prowess with business insight, ideal for someone with a background in software development, a deep understanding of the airline industry, and exceptional interpersonal skills.
What you'll be doing:
Stakeholder Strategy: Build and maintain a strong internal and external stakeholder relationship strategy to position Virgin Australia as a key business partner for the NDC distribution channel Manage Product Backlog: Prioritize the product backlog through value/effort assessments, financial modelling, and customer experience improvements Roadmap Development: Create and maintain a 3–12-month forward roadmap to support cross-business capacity planning and prioritization Feature Management: Oversee new product features and capabilities to align with Virgin Australia's NDC value proposition and attract new trade partners and travel agencies End-to-End Product Management: Handle the complete NDC product lifecycle for trade partners, maximizing adoption across the NDC distribution channel User Stories and Requirements: Supervise the development of user stories, refine requirements, and set release and sprint goals according to product objectives Stakeholder Engagement: Lead discussions and decisions with stakeholders to define high-level requirements for the NDC solution Vendor Management: Manage the vendor relationship concerning the NDC product. Feature Delivery: Take full accountability for delivering new features throughout the product lifecycle You'll be great in this role if you:
A bachelor's degree in computer science, Information Technology, or a related field Proven experience as a Product Manager or Product Owner within the airline industry, specifically in distribution and ticketing A solid background in software development, including hands-on experience with Postman and XML Expertise in executing technology-driven projects Exceptional communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels. Demonstrated leadership and team management abilities An analytical mindset with strong problem-solving skills Expertise in using analytics to drive data-driven insights for enhancing NDC channel capabilities and trade partner adoption A collaborative team player who is empathetic, resourceful, and results-oriented A deep understanding of airline markets and indirect distribution channels Familiarity with airline distribution systems Proficiency in Confluence, Jira, Teams, and SharePoint collaboration tools Knowledge of Sabre PSS What you'll get from us:
We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) Flexible working arrangements (including work hours and work from home) Discounts on travel insurance, car hire, accommodation and experiences worldwide Hospitality, retail, technology, beauty services and wellness discounts Wellness support, including the Converge digital wellbeing platform A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you Equality rules:
We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you. Apply now.
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