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Are you passionate about delivering exceptional experiences to our VIP guests? We have an exciting opportunity for a customer-focused VIP Concierge Host to join our team and be the first point of contact dedicated to delivering quality service and positive guest experiences.
The Role Working on a Casual basis, as a VIP Concierge Host, your primary purpose is to welcome casino members into our VIP gaming room and ensure guests enjoy memorable experiences and exceptional hospitality. You will assist guests with booking accommodation, entertainment, restaurant, and transport arrangements, anticipating and responding to the needs of our VIP guests.
About You Demonstrated experience in a customer-focused role with professional presentation.Exceptional communication skills are required to succeed in this role, with bilingual candidates fluent in speaking Vietnamese, Cantonese, or Mandarin, being highly regarded.Open Driver Licence required.Strong computer literacy is important to succeed in this role, and experience using the Opera system will be an advantage.Ability to obtain and maintain a Casino Employee licence is mandatory.Statement of Attainment in Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG), or willing to obtain.The ability to work flexible hours including weekends, evenings, and public holidays as needed, including the flexibility to adapt to changing schedules.About Us The Ville is tropical North Queensland's premier destination for dining, events, and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award-winning restaurants, world-class facilities, and entertainment, The Ville is one of Queensland's hottest tourism destinations.
The Ville's parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge, Daintree Ecolodge, and Mt Mulligan Lodge, in addition to owning Colonial Leisure Group, a Melbourne-based hospitality company that operates some of the city's most iconic hotels.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net-zero future. Sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. To be considered for this role, please submit your cover letter and current CV outlining your suitability for this role.
Sounds like you? Apply now!
Please note: Applicants must have eligible working rights in Australia. Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.
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