Vip Concierge - Full Time

Company Description

Would you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges & enjoy a competitive wage + attractive benefits package?
VIP Concierge Associate create extraordinary memories with a warm smile and attentive service for the many guests of Fairmont Pacific Rim. From pre-arrival to post-departure, VIP Concierge Associate are the hotel's ambassadors assisting guests throughout their stay.

Job Description

Why work for Fairmont Pacific Rim? Complimentary meal through our Colleague Dining ProgramA competitive rate of $30.25 per hourExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerTravel reimbursement program for a TransLink monthly passExtensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirementsCompany-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirementsComplimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST programDistinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the cityEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing: Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all timesWork closely with Front Office and Fairmont Gold team to create memorable and luxurious experiences for VIP guestsHandle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conductedReview all VIP Reservations to ensure accuracyProvide exceptional concierge duties such as external city reservationsAssist with food and beverage services in executive loungeTake ownership of the VIP and Fairmont Gold guests' experience to ensure all standards and operating procedures are adhered toReview all VIP and Fairmont Gold reservations to ensure requests are met. Assign guest rooms to best meet guest needs and preferences, while monitoring inventory to assist maximizing revenueDevelop and maintain strong guest relationships to ensure guest loyaltyCreate bespoke experiences for the VIP and Fairmont Gold guestConsistently deliver gracious, thoughtful and personalized service in every guest interactionLiaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Desk, Royal Service and Guest Services to facilitate VIP and Fairmont Gold guests' arrivalParticipate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writingStay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areasAssist with any plans or arrangements the guest intends to make during their stayAssist guests regarding hotel facilities in an informative and helpful wayCo-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation softwareOperate Property management system for all transactions ensuring all guest folios are accurateUtilize corporate customer service management applicationsResponsible for inventory management and liaising with housekeeping coordinatorMaintain thorough knowledge about all aspects of the hotel facilities as well as policies and proceduresEnsure the highest possible revenues are generated for VIP and Fairmont Gold team, working with the Front Office team on daily upsell programsEnsure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptlyAdhere to hotel emergency procedures and safety standards to maintain a safe work environmentActively participate in the Fairmont Pacific Rim's environmental program and department specific initiatives in working towards sustainable operationsComplies with Fairmont Hotels & Resorts policies, procedures and code of ethicsPerforms any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operationsPerform any and all other tasks and duties within Front Office department Qualifications

Your experience and skills include: Previous experience in a luxury environment and passion for hospitality is requiredMinimum of 2 years' experience in hospitality industryLes Clefs d'Or would be an assetPrevious Property Management System experience requiredCareer-minded individual with strong personal initiative and a desire to achieve the department vision and goalsHighly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environmentEnergetic individual who is able to prioritize to complete many diverse tasks concurrentlyAbility to focus attention on guest needs, remaining calm and courteous at all timesStrong interpersonal and problem solving abilitiesSophisticated communication skills, both written and verbalComputer literate in Microsoft Window applications and PMS experience requiredHighly responsible & reliable with strong interpersonal and problem solving abilitiesAbility to work cohesively with fellow colleagues as part of a team, as well as independentlyMust possess a professional presentationMust be flexible in terms of working hours, may include overnightsMust have the ability to handle cash effectively and accuratelyServing It Right CertifiedPhysical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, lifting up to 20lbs Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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