Victorian Managed Insurance Authority | Change Analyst

•Hybrid working (minimum 2 days a week in the office)
•Melbourne CBD close to Flinders Street station
•Fixed Term 24 months Fixed Term Contract
Your role This is an exciting role to provide change support, including communications and training, for a range of digital and non-digital projects. These projects will support the products, services and efficiencies needed to deliver strategic benefits to VMIA and the state of Victoria.
What you do Assess change readiness and impacts and assessing the effectiveness of change management activities. Identify and document staff and client requirements for training and reference materials. Create training and reference materials, such as quick reference guides, frequently asked questions, how to videos. Create training session plans and resources, updating training and reference materials as required. Design and administer knowledge transfer and skills verification assessments. Create change management plans, incorporating all training and communications requirements, design and deliver activities in the change management plans. Where you fit Who you work with:
•You are supported by the Business Implementation Manager and Change Lead to support the business to deliver projects.
•You work closely with Subject Matter Experts, Business Analysts, Process experts and Change Analysts to achieve outcomes, share skills and knowledge.
•You build relationships across VMIA as required. You ensure key stakeholders are effectively supported, with the aim of enabling successful implementation and adoption of change by impacted staff and clients.
•You collaborate with colleagues across VMIA to bring your guidance and capability programs to life.
About you You have experience designing and developing guidance material and capability programs, which may include written guides, training workshops, consulting services, videos or online tools. Strong interpersonal skills to help you navigate stakeholders through complex topics to achieve agreed outcomes. You understand process maps and system changes and can translate them into plain English. You have the ability to write and develop engaging and accurate content for a range of formats such as stakeholder communications, user guides and FAQs. You have strong organisational skills and attention to detail with an ability to prioritise. Experience in the healthcare, medical sector would be advantageous, though not essential. Qualifications You hold a qualification, or equivalent experience, in learning and development, service design, change management, marketing, communications, organisational behaviour, business or other related discipline.
Benefits There are many reasons to work at VMIA, here is how we will support you:
•Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.
•Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carers. And we're breastfeeding friendly accredited.
•Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
•Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellbeing leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
•Culture and lifestyle - People are at the heart of everything we do! On offer is an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave and assistance with transitioning through life stages such as welcoming a new baby or retirement.
•Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.
Diversity and Inclusion Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.
Our aspiration: Diversity, inclusion, equity, and belonging are part of VMIA's culture. Everyone has a role to play. We support and advocate for diverse groups in our organisation and beyond. How to apply To submit your interest in this position please click the APPLY button and fill in your application.
To note: Please notify your current People Leader about your interest in this role before applying.
If you have any questions about the position or the application process, please email
We're committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Please let us know of any accessibility needs to be considered during the recruitment process via
Other relevant information Preferred candidates will need to complete pre-employment screenings before starting their employment, which involve a range of different assessments some of which cover:
•Working eligibility: Your working rights in Australia need to be verified.
•Employment History verification: Confirms the accuracy and completeness of a candidate's employment history.
•Academic credentials check: Employers can verify a candidate's educational qualifications to ensure they are accurate and legitimate.
•National criminal history records (police) check: Compares the candidate's details against police history information to determine any criminal record. In some cases, the police check can go for manual vetting with the ACIC. This means there will be a delay whilst they process their check manually.
•Pre-employment misconduct check screening: Used to verify the identity, integrity, and credentials of potential employees and to ensure they have not been involved in any misconduct in their previous employment or education.
•Financial background checks (e.g. AML, bankruptcy): For applicable roles including Heads of Departments and staff working within the Finance teams.
It is a requirement that employees attend office-based days (a minimum of two days per week) at their primary work location. In line with this requirement, applications from interstate will only be considered if the candidate is able and willing to relocate to Victoria.
About Us Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.
We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.
Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.
Job Info Job Identification 115 Job Category Portfolio, Program and Project Management #J-18808-Ljbffr