The CompanyJoin a leading organization in the travel industry known for its excellence in managing and executing client crew accommodation requests. This company ensures top-notch service delivery through effective coordination and client relations, making it a vital player in the hospitality sector.Short DescriptionThe organization is looking for a Vice President of Operations to lead its Operations Center team. The successful candidate will oversee the operational delivery for major airline clients in the APAC region, ensuring that service levels are met and client relationships are managed effectively.The RoleThe Vice President of Operations will:Oversee the performance of the Operations Center, ensuring efficient and timely completion of client requests while maintaining high customer service standards.Serve as the main escalation point for client relationships and manage strategic initiatives tailored to the business needs and contractual requirements of each client.Continuously monitor and enhance Key Performance Indicators to ensure service excellence.Lead managers and supervisors in resolving operational issues, maintaining contingency plans, and enhancing overall operational efficiency.Coach and mentor team members, fostering a culture of high performance and continuous improvement.Key SkillsExceptional client relationship building and strong problem-solving skills.Ability to multitask in a fast-paced environment and manage large teams across different countries.Proficient in Microsoft Office, especially Excel, with a strong grasp of operational processes.Results-driven with a keen attention to detail and a proven track record in leadership and team motivation.More InformationFor a brief, confidential discussion about this role or your next career move, please contact Kevin McCormack on 0431 671 023 or at ****** . This is an exceptional opportunity to lead in a critical role that supports a 24/7/365 operation in the travel industry, contributing to both client satisfaction and operational excellence.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Researching careers? Find all the information and tips you need on career advice.
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