Burger Urge Forster - Venue Manager Burger Urge (BU) has been making delicious and juicy burgers for 16 years! We believe in making burgers the way they should be. We use premium local ingredients for our delicious, classic, and on-trend recipes. Burger Urge Forster is a fast-growing and dynamic restaurant chain with a passion for burgers. We are looking for an experienced and hands-on Venue Manager who is committed to delivering exceptional customer service and driving a positive workplace culture. We don't want a clipboard manager - we want someone who is motivated, hardworking, and embraces change. Our vision is not just to grow a 'successful restaurant chain' or a 'great burger brand' – This is a narrow view of who we are as individuals & as a collective. Our vision is to develop a group of companies that seamlessly integrates beautiful product design in the areas of food and entertainment, music, film, art, and fashion in order to create one of the world's leading food, retail & lifestyle brands. Our vision is to redefine the food and hospitality industry just as Apple redefined computers and how Nike redefined sporting apparel. Our vision is to reimagine a better future for our industry, people, animals, and planet, and create beautiful products and experiences that reflect our interests, values, beliefs, and aspirations as individuals and as an organisation. As our Venue Manager, you will be responsible for leading a team of enthusiastic staff members and ensuring that our customers receive the highest level of service. You will oversee the daily operations of our restaurant, including managing inventory, scheduling staff, and maintaining our facilities. The Role Managing day-to-day operations, including inventory management, staffing, and customer service Ensuring the restaurant is always clean, tidy, and well-maintained. Building and maintaining excellent relationships with suppliers and partners Developing and implementing strategies to drive sales and increase revenue. Monitoring and analysing sales and financial data to make informed business decisions. Creating and maintaining a positive workplace culture that fosters teamwork and collaboration. Recruiting, training, and developing team members to deliver exceptional customer service and meet business objectives. Ensuring compliance with health and safety regulations and company policies and procedures. Burger Urge Perks Generous employee discount on all menu items and merchandise Growing company with expanding roles and promotion pathways Strong market position within the industry with ongoing job security assured. Burger Urge is the most creative brand in the industry today, which flow into our operating structure and management processes. What are we seeking? A minimum of 3 years of experience in restaurant or hospitality management Proven experience in motivating and leading teams to deliver exceptional customer service. Excellent communication and interpersonal skills A passion for driving change and continuous improvement. Strong organizational and problem-solving skills Ability to work under pressure and in a fast-paced environment. A hands-on and can-do attitude If you are an energetic, hardworking, and motivating individual who is passionate about delivering exceptional customer service and driving positive change, we would love to hear from you. Please submit your resume detailing your experience and qualifications for the role or send your updated CV to ****** We cannot wait to get you onboard!
