In 2023, HOTA joined Experience Gold Coast, which combines HOTA, Study Gold Coast, Destination Gold Coast, Placemakers* and Major Events Gold Coast in an exciting new chapter.Experience Gold Coast assumes a significant responsibility in growing the visitor economy of the city, with a clear objective of positioning the Gold Coast as the lifestyle capital of Australia.
As a newly formed entity, Experience Gold Coast is focused on supercharging tourism, events, arts & culture, and education outcomes for the City of Gold Coast.Position OverviewKey Responsibilities but not limited to:Overseeing the day-to-day operations and management of Venue Booking department.Serve as the primary point of contact for venue hires, responding to enquiries and ensuring the delivery of venue hire services to the highest standard.Ensure efficient venue scheduling and liaise with the Head of Programming and Producers to align bookings with programming criteria and event requirements.Manage and lead all administrative aspects of venue hire, including phone enquiries, email correspondence, venue cost estimates, contracts and client meetings.Ensure accurate and timely financial reconciliation, including generating quotations, managing budgets and settlement of costs.Build and maintain strong relationships with Producers, Presenters, and other stakeholders, both internal and external, locally and nationally.Provide accurate reports and data on venue occupancy and event KPIs to the Director, Programming and Presenter Services and other departments.Implement best practices and explore new systems and procedures to improve operational efficiency.The Ideal Candidate:Background in management, with demonstrated experience leading a team, overseeing day-to-day operations and fostering a collaborative and inclusive work environment.Relevant experience in venue operations and event management, ideally within large-scale venue or performing arts environments.Advanced office administration and computer literacy, with experience using event management systems such as Artifax.Experience with large venue operations and theatre systems.
Industry contacts and experience would be desirable.Strong problem solving, decision making and budget management skills.Excellent verbal and written communication skills and ability to document and communicate information accurately and in a timely fashion.Qualifications:Certificate Level (or equivalent) in Arts or Events Administration and/or commensurate workplace experience in a similar role.Why Join us?Here at HOTA, our staff enjoy a range of staff benefits including the following:Discounts across all Food and Beverage outlets across the HOTA precinct.Discounted tickets (Cinema, Events and Activities).Four days of Empowerment Time per year - to focus on personal growth and wellbeing!Sonder – our team member care system.Access to Learning Lab – enhancing development opportunities with up to 1000 courses.How to apply:If you're passionate about making a difference and want to be part of an organisation that prioritises people, we'd love to hear from you!To apply for this position, please submit a brief cover letter along with your resume.HOTA, Home of the Arts, values diversity and inclusion.
We are dedicated to providing equitable employment opportunities and welcome applications from individuals of all cultures, genders, ages, Australia's First Nations Peoples, LGBTIQ+ communities, and people with disabilities.We accept applications in both written form and video format.
If you need assistance with your application, feel free to contact our friendly People and Culture team at ******
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