Role Description
Working as a Venue & Hire Co-Ordinator you will work with the Projects Team to deliver exceptional service to our valued Venue and Hire Customers alike, helping us achieve the mission statement of 'Being the Event Production company of choice'.
Location: Wicks O'Baiglie Road, PH2 9AL
Line Manager: Head of Projects
Venue Projects
Develop excellent customer/client relations by face-to-face meetings (this will be carried out initially by joining installation teams/onsite technicians for venue projects to be introduced to their clients to gain trust and respect)
Work with clients to obtain an accurate brief of what is required for each project
Work with your colleagues in the Projects Team to design a kit list/technical specification of each hire in order to satisfy requirements and provide initial quotations.
Work with the in-house technical production and/or design team to provide documentation and supporting visuals to convey 'deliverable' solutions
Creation of accurate project briefs as a way of communication set-up details to on-site team. These would also be copied to the client to clearly explain what Catalyst will be providing.
Creation of accurate equipment lists using Catalyst systems to provide working documents (again copied to client if relevant)
Work with the Operations Team to organise the sub-hiring of equipment when required
Work with Logistics Co-Ordinator and Event Administrator to ensure accurate delivery schedules and manpower is allocated to each hire
Provide detailed quotes for each hire
Create Purchase Orders for any sub-hired equipment required
Provide accurate Sales Order details for all hires to the Finance Team for invoicing
Business Development:
Understand the company ambitions to grow our supported venue business in line accordingly
Ensure leading level of customer/client service
Hires
Develop the Industry's understanding of Catalyst as a Hire outlet
Take all incoming Dry Hire calls and handle email enquiries
Provide accurate quotes for all equipment within a target of 2 business hours of enquiry
Work with the Warehouse Team to ensure all equipment is prepped suitably and accurately for Customers with correct paperwork for delivery/return
Ensure equipment is accurately accounted for on return from hire to minimise losses
Provide accurate invoice details for all hires to the Finance Team for invoicing
Administrative Duties
This role demands an excellent administrator to deal and respond effectively with the number of enquiries
Excellent computer and organisational skills will be required to create accurate and efficient 'project plans' for all jobs
As a member of the 'global' Projects Team there will be times where this role is required to assist your colleagues to support the successful delivery of their projects.
Personal Development
This role is designed to be the starting point for aspiring Project Managers within the event industry. We encourage colleagues to develop their skills in line with their career progression in order to take on larger projects. Whilst training for the role will be given from colleagues, you are encouraged to develop skills and seek relevant external training that will add to or enhance services Catalyst can offer our clients.
Working Times
You will be expected to visit meetings on-site with clients to develop this role. You are required to work from a Catalyst office Monday to Friday 09:00-17:30hrs. It is recognised however that this role could be carried out from a remote office. This would however only be by negotiation and a solid understanding of expectations.
This list is in no way exhaustive and you may be asked to carry out additional duties from time to time as business demands.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Monday to Friday
Work Location: In person
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