Customer Support & Scheduling Administrator Full-Time Position at Velocity Solar
Are you a detail-oriented professional with a passion for customer service?
At Velocity Solar, we are seeking a proactive individual to join our dynamic team. This role focuses on delivering outstanding customer experiences while managing the administrative and scheduling processes essential to our operations.
If you're ready to take ownership of key responsibilities and grow with a company committed to excellence, we want to hear from you!
About the Role: Reporting to the Operations Manager, you will play a pivotal role in managing customer interactions, scheduling installations and maintenance, and ensuring the seamless coordination of projects across departments.
This role provides the opportunity to develop your skills and grow within a supportive, team-oriented environment.
Key Responsibilities: Deliver exceptional customer service in response to all enquiries. Manage the client journey from initial enquiry through to after sales services. Schedule installations, maintenance jobs, and coordinate sales leads. Accurately enter data into client management systems and maintain documentation. Process accounts receivable for maintenance, including invoicing. Coordinate warranty claims efficiently. Ensure compliance with job management processes. Support all departments for smooth operations when needed. What We're Looking For: We're seeking someone adaptable, analytical, and resourceful, with a strong focus on delivering results. This is a selective role, so we want to hear from you - tell us why you are the best fit for this position and how your experience makes you a standout.
To Be Successful, You Will Need: A minimum of 3 years of experience in administration and customer service. Strong time management and organisational skills. Exceptional communication skills, both written and verbal. High attention to detail with the ability to follow procedures accurately. A customer-focused mindset and a positive can-do attitude. Strong proficiency in Microsoft Office and web-based systems. Experience in scheduling/managing calendars is highly desirable. Why Join Us? Fully functioning office. Attractive salary based on skills and experience. Supportive, vibrant team culture. Monday to Friday, full-time role with flexibility. To Apply: If you have the skills, experience, and attitude to excel in this role, we'd love to hear from you. Tell us how your expertise in customer service and scheduling makes you a standout candidate, and explain how you would contribute to our team's success.
Applications without a cover letter addressing the criteria will not progress. For further information about the role, contact us on 03 5243 8364.
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