Tesla's Service Managers are the leaders of our service teams.
In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of our customers and beyond.
Our Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
What You'll DoPeople: Our Service Managers lead by example.
We expect you to put your team's success before your own and actively involve yourself in your team members' growth and development.
Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
We will look to you to build a team of top talent and mentor the next generation of Tesla leaders.
Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities.
You will be responsible for leading change and inspiring your team every day.
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be.
We expect you to go above and beyond for our customers.
You will actively monitor customer service trends to make necessary improvements and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
Operational excellence: As a Service Manager, you must understand and own every aspect of your service centre's performance.
This includes having an in-depth understanding of business metrics and leading the daily operation to achieve specific goals in productivity, quality, revenue/cost.
You will be responsible for monitoring service trends and implementing change to meet the growing demands of the market.
Our Service Managers always act in the best interest of Tesla.
You must have a passion for our mission, our people, and our customers.
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
What You'll BringProfessional experience: Prior leadership experience in a service-focused industry.
Automotive expertise is preferred.Educational experience: Bachelor's degree or equivalent professional experience.Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.Process / operations experience: Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
Experience running complex processes using Lean or other techniques.Love to change the status quo and work well in high-pressure situations.
Exceptional prioritization and time management skills are essential for success.Be strategic and proactive.
You must think and plan ahead to give your team the tools they need to be successful.Be self-aware, flexible, and open-minded.Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.Be an advocate for your customers and your team.
Your success depends on theirs.Compensation and BenefitsIn addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP)Parental leave (no minimum employment period)Primary carers – 18 weeks at full pay or 36 weeks half paySecondary carers – 6 weeks full payEmployee Vehicle Loan ProgramNovated Leasing (AU only)Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to themBike to work – $10 per day if you cycle to workBirthday Leave & Volunteer LeaveSome eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla's discretion with no prior notice. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla.
We build it into our products and view it as an essential part of our business.
To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
#J-18808-Ljbffr