Job Description - Vehicle Recovery Officer (2400019F)
About the role
Are you passionate about customer service and safety?
RACQ is seeking dedicated individuals to join our elite team of Vehicle Recovery Officers.
As a Vehicle Recovery Officer, you'll be operating in our modern fleet of Attenuators and Tow Trucks, ready to assist RACQ members and other motorists in their time of need.
You'll play a crucial role in turning bad days into better ones, providing professional assistance and peace of mind to those stranded on the road.
Our team do not attend smash towing which allows you to focus on serving RACQ's members and other urban motorists, ensuring a positive customer experience every time.
About You
Work-Life Balance: Enjoy a 38hr rotating roster of 8-10 hour shifts across Monday to Friday, with one Saturday shift every 6 weeks!
Commence and finish work conveniently at Eight Mile Plains or Lawnton locations.
Impeccable Driving History: Maintain a clean driving record over the past 5 years.
License and Qualifications: Hold an MR License or above and possess a General Induction White Card.
Technical Skills: Comfortable using smart phones, tablets, and computer systems.
Communication and Conflict Management: Excellent communication skills and ability to manage conflict situations effectively.
Problem-Solving Ability: Demonstrate strong problem-solving skills in dynamic roadside situations.
Pre-Employment Requirements: Willing to undergo pre-employment medical, drug & alcohol screening, and criminal record checks.
Location: Start and finish work each day at Gold Coast, Molendinar location.
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders.
We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030.
We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.
We'll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role.
We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members.
We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
Applicants from these and other diverse backgrounds are encouraged to apply.
If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
Financial benefits and discounts on a range of banking, assistance and insurance products.
Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events.
A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
Invest in your development with in-house development programs and access to 80,000+ online courses.
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process.
If you require any adjustments during the application process, please advise the RACQ Careers team.
RACQ is a 'Circle Back Initiative' employer – we commit to respond to every applicant.
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