Job Description What you'll be doing: Safely park and retrieve guest vehicles Managing pick up times for vehicles to ensure they are onsite for early departures Be the first point of contact and greet guests with a warm welcome every time Check the daily arrival list for VIP's or guests with special needs. Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner. Guide guests to their room and assist with their luggage. Ensure the efficient delivery and collection of group luggage. Be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure the lobby/foyer area, including entry/exit doors, remain clean and presentable at all times. Conduct regular checks. Book tours and sightseeing activities where required. Ensure all logs are completed for receipt and outgoing parcels, mail etc. All complaints to be handled promptly and efficiently. Advise the Supervisor / Assistant Manager / Manager on Duty of any issues and outcomes. Assist with room shows for guests as requested by Front Office team members. Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service Qualifications An energetic, team-focused and can-do attitude Enthusiasm to connect with guests and to hear their story Have a genuine love of Devonport and a desire to share your knowledge with our guests Exceptional communication skills both written and verbal High level of computer literacy Be reliable, well-groomed and have excellent attention to detail The ability to work across a 7-day roster - evenings, mornings and weekends Full Tasmanian Manual Drivers Licence is essential Additional Information ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you. Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays. Learn Your Way - Support your career development with access to Accor's industry leading training platforms. Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you can grow your hospitality network worldwide. Worldwide Opportunities - We are a world-leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career. Everyone has a story and we want to learn yours. We invite you to APPLY NOW. Please note, that you will require full working rights in Australia to be eligible for this position. About Accor Accor is a world leading hospitality group offering experiences across more than 110 countries, over 5,500 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry's most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion. Founded in 1967, Accor SA is headquartered in France and publicly listed on Euronext Paris (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X , Facebook , LinkedIn, Instagram and TikTok .
