Start your mission volunteer experience with The Salvation Army today!We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role, we invite you to review our current vacancies.ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.Position: Retail AssistantRetail Assistants (all duties) have a wide-ranging role, supporting the Store Manager in ensuring quality customer service on the shop floor, carrying out transactions at point of sale, maintaining the general appearance of the store area, assisting customers with donations, and sorting and pricing items for sale. Together, Retail Assistants play a key role in fostering a culture of inclusiveness and community spirit amongst the team, which in turn enhances the customer experience in the store.Key Responsibilities:Customer Service: Ensure all customers are warmly greeted and provided guidance to the store's areas and informed of any specials. Provide assistance to those donating items and community members referred to the store for material aid support.Point of Sale: Assist with sales transactions, answering customer enquiries in store and over the phone.Displays and Merchandising: Ensure items are displayed attractively and safely with clear thoroughfares, and that floors and displays are clean and fresh.Quality Control: Inspect items for appropriateness for sale, functionality, and good presentation. Prepare items for sale, ensuring cleanliness and proper sorting.Pricing: Ensure all items are priced before they are displayed, following agreed pricing standards.Safety: Adhere to safe work practices, ensuring the safety of customers, visitors, and team members.Qualifications and Skills (desired/required):Experience in retail, sales, and customer service preferred but not mandatory as volunteers are always supported with on-the-job training.Background Check Requirements:As this role involves handling money, it requires a Police Check. Background checks play an important part in our commitment to being a safe organisation.Time Required & Commitment:As agreed with manager.Development Opportunities:This role will give volunteers an opportunity to develop skills and build experience in retail practices, valuations of donations, sorting and stocking of shelves, as well as experience in working as part of a team. Volunteers will receive on-the-job training and support, working alongside experienced retail professionals in a caring and supportive environment. As an extra bonus, volunteers have access to professional development training.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities, and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child-safe organisation and is committed to protecting children and young people from harm. All child-related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check.
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