Business Unit: Wendouree Customer Function: Operations Job Code: 700821 Job Title: Senior Services Officer - Wendouree V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
Your role as a Senior Services Officer will be primarily based out of the Wendouree Station. Your main duties will involve providing top-notch service to customers on V/Line services and ensuring safety on and around the rail.
Responsibilities: Selling Myki and V/Net tickets Making platform announcements Assisting passengers Maintaining the cleanliness of the station and its facilities Completing ticket sales, cash handling, and seat reservations Balancing the till Identifying and reporting safety hazards or incidents Maintaining safety on and around the station Completing train safe working duties This is a full-time, 6 month fixed term position with a rotating schedule that includes early morning starts (4:30 am) and late evening finishes (2 am). Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Ballarat line within 80km of your Home Depot or place of residence.
About You: As our next Services Officer, we are seeking self-motivated individuals who prioritise customer service and safety. Our ideal candidate will possess the following:
Alignment to V/Line's core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights A valid driver's license and reliable vehicle Successful completion of year 10 Ability to work independently and proactively without supervision Ability to adapt to changing environments Previous extensive experience in a customer service and operational environment Strong verbal and written communication, and problem-solving skills Strong safety culture and willingness to adhere to the company values What We Offer: In addition to free Myki travel, we offer:
Community impact – Make a genuine difference. Work in a role that connects Victorians every day. Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation. Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers. Flexible working – We support flexible working. Work in a way that supports you to thrive in your role. You will gain a Cert 2 in Customer Rail Operations across 3-4 weeks, and then have an additional 2-3 weeks completing On-The-Job training. Whilst completing both of those, you will be on a Trainee Staff rate ($26.94 + super). Once qualified your rate will be as Services Officer ($45.49), plus loadings & penalty rates, in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2024.
This is a Medical Category 2 position. The selection process may include aptitude assessments, a behavioural event interview, and a medical check.
V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.
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