ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:
Caring for people Building healthy communities Creating faith pathways Working for justice The Salvation Army is one of Australia's largest and most-loved charities, helping Australians find hope amid personal hardship. On average, The Salvation Army helps a person through our network of services and programs across Australia every 17 seconds.
Volunteer with the Salvos It takes an army of volunteers to provide and enable practical care for Australians every year. Volunteers bring life to our values of integrity, compassion, respect, diversity and collaboration.
We are always looking for individuals to bring fresh energy and ideas to a range of volunteer roles. Whatever your skillset, availability or areas of interest, you may surprise yourself with the different ways you can make a difference.
Volunteering is an invitation to demonstrate care for others in our local communities; it is the everyday embodiment of love in action. Those who give up their time so freely are some of the greatest contributors and advocates of Salvation Army mission and vision. It is through working alongside one another that transformation is possible.
The Salvation Army is a Child Safe Organisation and takes this commitment very seriously. Therefore, all child-facing volunteer roles will require the successful completion of a Working with Children Check. Other roles may require a police check.
Role Overview The Doorways Support Assistant works across all community-facing, as well as 'behind the scenes' aspects of the Doorways emergency relief services (excluding interviewing or casework). They are key in providing a warm welcome to community members so they feel safe and accepted, offering refreshments, as well as supporting the issuing of pre-allocated financial assistance cards, material aid and any additional connection as needed.
Key Responsibilities Build Rapport: Taking a genuine interest in the community member and their wellbeing, a friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee. Program Support: Work across all site-based aspects of support which may include community connections, distribution of pre-allocated financial assistance and material assistance, referral to other services, programs, activities, and spiritual support. Administration: With a keen eye for accuracy and consistency, the role may require confidential data administration. Qualifications and Skills Interest in meeting new people, bringing sensitivity and empathy to all interactions. Desirable previous experience for the role is customer service or connecting with people in a community support setting. Confidence with using computers is required for administration tasks. Background Check Requirements As this role has access to personal details, sensitive information, financial and material assets, it will require a Police Check and Working with Children/Vulnerable People Check.
Development Opportunities This role will give volunteers an opportunity to develop customer service skills and build experience in community support. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit faith-based organisation with expressions in many different areas of society.
Equal Opportunity Employment The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child-related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check.
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