UX ResearcherOpportunity to deliver strategic research projectsPay in key role in democratising research at ZipHybrid working from our Sydney CBD officeWrite your story with ZipAs a UX Researcher at Zip, you'll work on various strategic research projects, such as segmentation research, focusing on attitudes, behaviours, and beliefs to align with our strategic vision.You'll be involved in democratising qualitative research at Zip, which includes quality testing and coaching others to help teams gain valuable insights and quality data.Your responsibilities will include Research Operations, such as scoping, recruiting, and analysis, while assisting Product Managers and Product Designers in conducting their own research.This role is based out of our Sydney CBD office and offers a hybrid working arrangement (minimum 2 days in office per week).What you'll bring to the teamZipsters work on a broad range of initiatives, and our skills and experiences all look a little different.
What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.Whether you meet some or all of the desirable attributes below, we'd still love to hear from you:2+ years of user research experience in an agile/cross-functional environmentA portfolio/case-studies demonstrating insight-driven impact in both product and the organisation - translating insights into actionable roadmap itemsExperience driving end-to-end aspects of the research lifecycle (study design, recruiting, moderation, analysis, reporting, and stakeholder presentations)Knowledge of ResearchOps: recruitment, tooling, administrative tasksA curiosity for uncovering the true "why" of a problem to ensure we build and design the right thing rightAn aptitude for identifying and managing risks.
Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, and effective risk management is important to how we run our businessOur values in your DNA: Customer First, Own It, Stronger Together, and Change the GameWhat you'll get in returnAs we write this next exciting chapter in our story, we will continue to move at pace and embrace change.
For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.Zip is a place where you'll get out exactly what you put in.
When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.Zipsters tell us these are just some of the best things about working here.
You'll also receive:25 days paid leave annually, including birthday leave and quarterly wellbeing days16 weeks paid parental leave for primary carers, and 4 weeks for supporting carersFamily support policies including miscarriage bereavement leave and domestic violence leaveMental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass2 days paid volunteering leave per yearFee-free Zip products, and discounts with Zip merchant partners (AU)Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)Be a part of a team that reflects the diversity of our customersWe pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.Equally, we're committed to ensuring our recruitment processes are accessible and inclusive.
Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.And finally…get to know usZip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.We're proud to be a values-led business, and our values - Customer First, Own it, Stronger Together, and Change the Game - guide us in everything we do.#LI-Hybrid#J-18808-Ljbffr