Customer Insights Researcher at Attekus - Fully Remote, Australia or New ZealandCompany Description: Attekus is a fast-growing SaaS company based in Australia, known for our flagship product, Bookable, which streamlines bookings and events for Local Government. We're passionate about helping local governments connect with their communities in a meaningful way. With over 30% of Australia's population using Bookable, we're committed to making every interaction valuable, refined, and impactful.At Attekus, we value our team and our customers like family. Our mantra? Focussed. Refined. Helpful. It's how we approach everything, from customer support to product development.Role Overview: We're looking for a dynamic Customer Insights Researcher to join our team. You'll support our team in driving customer insights, guiding product development, and ensuring we always put our customers first. You'll lead research projects, collaborate with product specialists, designers, and engineers, and help the entire Attekus team understand our customers' needs, motivations, and pain points.What You'll Do:Lead Research Projects: Manage end-to-end research processes—from enlistment to data analysis and insights delivery.Collaborate for Product Improvement: Work closely with product specialists, designers, and engineers to ensure customer insights drive product enhancements.Support Design Research: Help our product teams run their own evaluative research projects, ensuring they are set up for success from start to finish.Customer Champion: Communicate customer needs and motivations to the entire Attekus team, ensuring everyone has a customer-first mindset.Innovate Research Methods: Work closely with the product manager to redefine how we conduct research in a fast-paced SaaS environment.Who You Are:Research Expert: You have experience as a qualitative researcher and are confident in executing both evaluative and secondary research.Pragmatic and Adaptable: You can pivot research projects to align with shifting timelines and priorities, keeping a keen focus on delivering valuable insights.Strong Communicator: You excel at conveying insights and recommendations clearly, ensuring all stakeholders—internal teams and customers—understand your findings.Curious: You're deeply curious about our customers and our business, and eager to learn and adopt new research methods.Collaborative by Nature: You work well with designers, engineers, and product managers to plan, prioritise, and deliver impactful projects.Great Attitude: You thrive in a fast-paced startup environment and embrace the opportunity to shape the future.Why Attekus?Growth Opportunities: Be part of a high-growth company where your insights will directly impact product direction.Fully Remote: Work from anywhere in Australia or New Zealand, with flexibility to suit your lifestyle.Inclusive Culture: Join a supportive environment where diversity is celebrated and your whole self is welcome.Innovative Projects: Play a key role in shaping the future of our products through customer-driven research.Fun Work Environment: Regular virtual team events, flexible working arrangements, and a company that values work-life balance.Continuous Learning: We support your professional growth with courses, conferences, and learning opportunities.Attekus' Culture: We're more than a software company; we're a family-oriented business. Our values—Focussed. Refined. Helpful. ——guide everything we do. We believe in creating meaningful, enjoyable experiences for both our customers and our team.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have in a business analyst (BA) role?Do you have customer service experience?How many years' experience do you have in market research?Do you have experience working with user experience and/or interaction designers as part of the software development process?How many years' experience do you have as a Qualitative Researcher?
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