Our mission and where you fit in At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 300,000 businesses globally, with 2 million+ users on the platform. We have no plans to slow down.
There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!
What might your days look like We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
As our UX Research Lead, you will be working with Product and UX to drive user-centric innovation by leading and inspiring a talented UX research team to deliver high-impact insights, foster cross-functional collaboration, and champion research excellence, ultimately shaping our product strategy and achieving company OKRs.
As our UX Research Lead, you'll:
Lead, mentor, and inspire a team of UX researchers, fostering a collaborative and growth-oriented culture. Conduct and oversee research projects, balancing rapid, lean methods with high-quality insights. Scale and optimise research operations, ensuring efficient support and adherence to best practices. Build strong cross-functional relationships, aligning research efforts with Product Management, General Managers, and the Executive Leadership Team. Advocate for high-quality research practices and disseminate insights company-wide. Optimise research methodologies and tools, coaching the team and other business units to democratise user research. Influence long-term goals and objectives, promoting a user-centric culture and integrating research into product development and strategy. Develop dashboards and reports, defining key UX metrics and to help visualise and communicate UX performance trends.
What will you bring Proven experience in leading and mentoring UX research teams. Strong background in conducting a variety of research projects, including problem validation and strategic research. Ability to foster an open, collaborative, and trusting team culture. Skilled in setting clear expectations, providing feedback, and supporting professional growth. Experience in scaling and optimising research operations, with knowledge of best practices. Excellent relationship-building skills with cross-functional teams and ability to advocate for research practices. Deep understanding of diverse research methods and tools, with proficiency in defining research budgets and reporting on metrics.
Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.
The EH Way The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page:
In short, you'll love working with us if:
Revolutionising employment gets your heart racing. You thrive on the flexibility (and responsibility) of a remote-first business. Our values align, and shape how you show up every day. You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people. Plus, you'll get to enjoy a number of great perks, including:
A generous budget for your home office. Cutting-edge tools and technology. Reward and recognition programs - because great work should be recognised and rewarded. Cashback offers and discounts on popular brands through our Swag app. Employee Share Option Program: be an owner of Employment Hero. Annual Global Gathering - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024. Are we a match? Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here:
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
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