Our mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 300,000 businesses globally, with 2 million+ users on the platform. We have no plans to slow down.There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!What might your days look like:As our UX Research Lead, you will play a pivotal role in democratising research practices across the organisation, making user insights accessible and actionable for all teams.By leading a talented UX research team and partnering closely with Product and UX, you will help drive user-centric innovation and ensure that research is integrated into every stage of product development. Your leadership will inspire cross-functional collaboration, foster a culture of learning, and champion research excellence, all while shaping our product strategy and supporting company OKRs.As our UX Research Lead, you'll:Lead, mentor, and inspire a team of UX researchers, nurturing a collaborative, inclusive, and growth-oriented culture where research is seen as a shared responsibility across the organization.Conduct and oversee diverse research projects, employing a balanced approach that combines rapid, lean methods with deep, high-quality insights that influence product decisions and strategy.Scale and optimise research operations, ensuring research processes and tools are efficient, effective, and aligned with best practices. Promote the use of user insights throughout the product lifecycle to drive actionable change.Build strong cross-functional relationships, working closely with Product Management, General Managers, and the Executive Leadership Team to ensure research efforts are aligned with broader business goals and OKRs.Champion research excellence and advocacy, ensuring the highest quality research practices and insights are accessible to all teams. Create clear pathways for disseminating research findings across the company to inform decision-making.Democratise user research by coaching and empowering other teams across the organisation to adopt user research methods, tools, and best practices. Ensure all stakeholders have the knowledge and resources to conduct their own research and make user-centered decisions.Influence long-term goals and objectives, helping to shape a user-centric culture and ensure research is woven into the fabric of our product development process from start to finish.What will you bringProven experience in leading and mentoring UX research teams.Strong background in conducting a variety of research projects, including problem validation and strategic research.Ability to foster an open, collaborative, and trusting team culture.Skilled in setting clear expectations, providing feedback, and supporting professional growth.Experience in scaling and optimising research operations, with knowledge of best practices.Excellent relationship-building skills with cross-functional teams and ability to advocate for research practices.Deep understanding of diverse research methods and tools, with proficiency in defining research budgets and reporting on metrics.Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.
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