UX Manager at ServiceChannel
ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, trusted by more than 500 global brands like Cole Haan, Bloomin' Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.
We are looking for an experienced Designer to help lead our growing Product Design / UX team, designing new features and products on our consumer-grade SaaS B2B platform. This is an amazing opportunity for human-centered designers to work on our market-leading, enterprise SaaS platform, used by some of the most well-known brands in the world. You'll design simple, easy-to-use products distilled from complex business logic that utilize Machine Learning, Predictive Analytics, Big Data Visualizations, and IoT for responsive web and mobile experiences. This is a UX generalist position, touching all aspects of product research, validation, workflow, interaction design, and user testing.
Key ResponsibilitiesManage a team of UX designers, ensuring adherence to our design principles and processes.Coach and mentor UX designers for their individual growth and development.Collect feedback from multiple types of users and stakeholders to transform ideas and business opportunities into tangible assets that provide clear, usable, useful, and desirable outcomes for users.Develop data-driven solutions that incorporate customer insights and principles throughout the creative process while achieving business goals.Design and conduct user testing and analyze and translate into actionable plans.Collaborate with Product/Program Managers, Engineers, and Designers, and teams across the organization.Contribute to and help maintain the pattern library and style guide.Create new designs & prototypes, including (but not limited to) high-level and/or detailed user flows, wireframes, and mockups, to effectively communicate interaction and design ideas.Required Skills & Experience5+ years UX design experience and 2+ years managing a team.Excellent online or shareable Portfolio that showcases high-quality enterprise SaaS design for highly available desktop and mobile solutions.Bachelor's Degree in Interaction Design, Visual Design, User Experience, related field, or equivalent work experience.Experienced in communicating with engineers and advocating for designs and UX during the development process.Proficiency with industry-standard design tools, preferably Figma.Preferred Skills & ExperienceEnterprise SaaS design experience.Visual Design skills.UX Research skills.Understanding of the B2B marketplace.Experience designing for transactional systems.Familiarity and comfort working with complex workflows and end-to-end user testing.Experience creating and maintaining a design system.Why Work for Us?We are looking for energetic, positive, creative problem solvers who don't mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!
We Are an Equal Opportunity EmployerFortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.
#J-18808-Ljbffr