Employee Benefits Subsidised Gold Standard private health cover Flexible working arrangements and Work from home options 13 days personal leave per year 18 weeks Maternity leave Access to corporate discounts across a range of retail, restaurants and hotels Let's Talk About You We're looking for someone who has a genuine passion for outstanding customer service, providing exceptional supportive conversations.
You'll be detail-oriented and take pride in maintaining accurate information.
Previous experience in financial or insurance processing is a plus, but not a must.
If you're ready to make an impact and be part of a team that values your skills, we'd love to hear from you.
Join our team and make a real difference! You'll be part of a dedicated team who thrive on offering personalised services to our members, guiding them to success by understanding their unique needs.
You will help solve problems while sharing information on our market-leading products and services, all while making sure every process and interaction is handled with care and professionalism.
This team works on a monthly roster with hours being between 8:00am and 5:30pm, with work from home options available.
What you'll do Processing QCHF claims in a risk-aware and timely manner Handling enquiries and contacting members and/or providers to validate information when required Identifying and raising errors to enable possible root cause identification Ensuring members' policy details are maintained, updating information as required How to Apply To apply, please click on the "Apply for this job" button, attaching a copy of your recent CV that details how your skills and experience meet the requirements of this role.
At HBF, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.
HBF is a place of belonging.
We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression, and family background, including caring responsibilities.
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