Position Available: Case Manager
Location: Townsville
Contract: Full-Time
About the Company:
Enabling Pathways Community is a non-profit division deeply rooted in the ethos of collective empowerment and social harmony. Our mission is to implement community intervention strategies and broad-spectrum initiatives that uplift and support diverse community members. With a focus on inclusivity, we dedicate ourselves to creating programs that address the pressing needs of the community, from health and wellbeing to education and employment.
About the Role:
Enabling Pathways Community is looking for Case Managers to play a crucial role in our mission of healing and development for young individuals facing trauma, abuse, or neglect. Your role will involve delivering specialised services, including therapeutic interventions and cultural enrichment programs, ensuring our commitment to continuous learning remains at the forefront of child and youth care.
As a Case Manager, your role will involve:
Consistently follow and implement the participant's individualised care plan throughout all responsibilities and activities. Collaborating with the Area Manager to support the interview and induction process for new team members, ensuring a safe and nurturing environment. Collaborate with the care team, including mentoring and training new recruits to enhance therapeutic support. Provide leadership, guidance, and supervision to a team of Youth Workers and Team Leaders. Coach, mentor, and develop strategies to lead and manage a high-performing team. Lead by example, motivate, and assist staff in achieving better educational and well-being results. Encourage and support reflective practice, professional dialogue, and collaboration among staff. Organise and facilitate regular team meetings to ensure effective communication, coordination, and alignment among team members. Provide secretarial and/or administrative support the Area Manager. Ensure all records and information management tasks are completed on time. Ensure all reports are completed thoroughly and promptly. Efficiently utilise company software systems to streamline administrative tasks. Manage finances, receipts and invoices received during the shift. Skills & experience
Minimum of 6-8 months of experience in a relevant field or role is highly desirable. Able to confidently navigate through Microsoft Office software. Excellent communication and interpersonal skills. Ability to work in a busy environment, both independently and as a part of a team. Comply with & understand all privacy and confidentiality issues. Aware of appropriate cultural protocols for working with Aboriginal and Torres Strait Island people and those from CALD backgrounds. Possess knowledge of trauma-informed therapeutic care. Experience in supporting children and young people with 'complex needs and behaviors.' Must be familiar with child safety plans. Mandatory Requirements
Current Blue Card issued by the Queensland Government. Clean Police Clearance Check dated within the last 6 months. Hold a Minimum Certificate IV in Child, Youth and Family Intervention (or equivalent). Traffic History Report for the last 5 years. Current Open Driver License. Current First Aid and CPR certification. Completion of the Hope and Healing Framework Foundations Training. Proof of citizenship (passport, birth certificate or citizenship certificate) or VISA if applicable. Why Us?
Essence of Care: Immerse yourself in the heart of care at Enabling Pathways, where compassion extends beyond the workplace to directly impact the lives of our clients.
Competitive Salaries & Financial Flexibility: Elevate your career with us and enjoy competitive salaries that reflect your dedication and expertise.
Employee Well-being: As part of our commitment, we've partnered with Employment Hero to provide exclusive benefits.
Employee Assistance Program (EAP): Uplift your well-being with our robust Employee Assistance Program (EAP).
Cross-Functional Learning: Dive into a dynamic, collaborative space that thrives on cross-functional learning.
Colleague Collaboration: Join a team where learning is an adventure!
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