Job Req ID Home Affairs - 134280 Location ACT; NSW; QLD; SA; VIC; WA Classification APS Level 6 - $90,199.00 and $103,770.00 plus 15.4% super (part time pro-rata) Employment Type Ongoing (Permanent), Full-time Flexible work Flexible arrangements available Contact Officer Libby Heasman on 0478 279 089 or ****** Applications close on 17/10/2024 at 11:59pm AEDT (midnight) - Late applications will not be accepted.
About our opportunity This process is being used to fill up to 2 immediate vacancies.
A merit pool may be established and used to fill similar vacancies for up to 18 months.
About our team Immigration | Service Design & Delivery Programs | Service Delivery Design | Research and Design Services The Research and Design Services Section enables the development of simple, clearer, usable services by applying a human-centred design approach and new ways of working.
The section engages with different programs across the Immigration Group, working with them throughout the journey.
We provide research and design capability to design evidence-based solutions for internal and external services.
Our team guides the future design of services by understanding user needs, identifying opportunities, and designing solutions that solve the right problem.
Please visit our website for more information about the Department of Home Affairs or Australian Border Force Our ideal candidate Experience and qualifications in user research, service design, user-centred design is highly desirable but not essential Demonstrated aptitude for identifying problems and finding innovative ways to develop solutions to deliver better results will suit these roles, as will effective communicators with strong stakeholder engagement skills Ability to develop and apply knowledge of human and/or user-centred design principles Ability to apply user research and service design methodologies to plan, organise and deliver specific goals and objectives of projects Collaboration skills and an ability to use developed interpersonal skills to facilitate and promote effective interactions with clients, colleagues, and stakeholders.
Duties and responsibilities Conduct qualitative and quantitative research to assess user characteristics, requirements, needs, goals, opportunities, and pain points in relation to departmental tools, products, and services Organise and coordinate user research workshops and discovery sessions, sending invitations to stakeholders and monitoring replies Contribute to a collaborative process to design or re-design services, including business processes Work as a team player to support engagement activities with stakeholders across the Department to test ideas and validate new and improved service delivery processes and operating models Build and sustain positive relationships with team members and stakeholders, this includes providing and receiving feedback while maintaining positive and productive working relationships.
How to apply Submit your application and CV through the Home Affairs' recruitment system (ourPeople) before the closing date on 17/10/2024 at 11:59pm (midnight) AEDT – Late applications will not be accepted.
As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining: How your skills, knowledge, and experience will be relevant to this role Any specific examples or achievements that demonstrate your ability to perform the role, addressing the following capabilities: Achieves results Supports productive working relationships Displays personal drive and integrity Demonstrates professional/technical proficiency.
Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 134280 in the document footer.
Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to.
It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.
Eligibility To be eligible for the position you must be an Australian Citizen.
The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and: ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.
Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit: https://www.apsc.gov.au/recruitability Technical assistance For technical enquiries please call or email for assistance: Email: ****** Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours.
Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.
The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.
The Department may provide relocation assistance to eligible APS employees required to relocate.
The level of assistance will vary depending on the reason for relocating and your personal circumstances.
For further information please enquire with the contact officer listed in the advertisement.
Information about employment and advice on how to apply for vacancies can be obtained from the Department's website at https://www.homeaffairs.gov.au/about-us/careers Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required.
If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.
