First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
We are looking for the best Unified Communications Engineer in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?
We understand the challenges of UC specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop.We seek the best clients for our team to work with as well as the best people to support our clients.We know that great IT Engineering professionals value different things to field support (for example) - daily variety, great customer relationships, and new challenges.We find and retain the best. Best Service Desk, best Account Management, best Project Manager, best team!RoleTo be the right person for this role, you will have significant experience within the telecommunications industry and unified communications and have developed competence in a range of Unified Communications technologies. Specifically, you will have exposure to Mitel and be looking for your next big step. This role will give you the time and opportunities to grow your career.
In this role you will:
Be involved in the scoping and delivery of UC solutions for SME and mid-sized customers.Provide onsite and remote support for voice infrastructure and associated technologies.Troubleshoot and resolve a wide range of Unified Communications problems.Work with engineering teams on escalations of complex ongoing issues.Contribute to on-prem and cloud deployments.Resolve issues within IVR call flow scripting.Write and update technical documentation/Knowledge Base articles.RequirementsTo be successful in this role, you'll need:
Solid technical understanding of the telecommunications space, particularly Unified Comms.Significant exposure to leading UC vendors, ideally Mitel, although Avaya, Cisco etc would be considered.Exposure to some of the following technologies:
• VMWare vCenter/ESXi
• MiVoice Business
• MiCollab and MiVoice Border Gateway
• MiContact Centre Business
• Networking (DHCP, Vlans, HP Switches, Meraki)
• SIP Trunking/Devices
• Fax over IP (FoIP)Have some exposure to cloud-based UCaaC solutions like Teams and Zoom.Familiarity with SBC, ideally in Ribbon or Audio Codes would be viewed very favorably.Be a self-motivated, autonomous team player - At First Focus we win together.Be someone who demonstrates dedication coupled with a results-focused mindset.To be a great communicator possessing outstanding spoken and written English skills.First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
A competitive salary is on offer coupled with a broad range of other benefits.All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.'Never Stop Growing' is deeply embedded in our DNA - we offer 10 paid study days a year and support employees towards certifications and qualifications - we will not only pay for the exams you pass but will also give you a pay rise for achieving certs (conditions apply, of course).Staff are encouraged to take advantage of our weekly internal training sessions and library.Opportunities for personal and professional development with our FastTrack mentor program.We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment.Regular social events and a great team culture!First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Unified Communications Engineer?What's your expected annual base salary?How much notice are you required to give your current employer?How many years' experience do you have as a Mitel Engineer?First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success. We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.
We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid-sized clients. We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training, and promotion from within.
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