Scolmore have an exciting opportunity for a Customer Service Administrator to join us, undertaking general administration duties in support of the Customer Service Team and the company.
General Duties will include: Full admin support, liaising with many departments across the business. Running and analysing reports to spot trends and proactively resolve issues. Track and report to relevant departments on any marketing board orders. Monitoring marketing back orders. Booking in of deliveries for key customers. Liaising with the warehouse regarding mispicks and short deliveries, collating all mispick information, and arranging collection of faulty goods to support the Customer service and returns co-ordinator. Organising collections with carriers for returns/quality department. To arrange & complete relevant courier customs information for Irish deliveries/returns. Monitoring and reporting on arranged collections. Manage the distribution of all email enquiries into sales inbox. Overseeing carrier daily delivery reports, corresponding with carriers, Customer Service, and warehouse to get a resolution on all failed deliveries, actioning all claims, and cross-referencing carrier invoices with our claims to ensure completeness with the admin team. Processing customs declarations cover. Processing sample requests, marketing orders, and internal orders across group companies. Processing Quality replacement orders through SAGE/Inhouse systems. Dealing with the carriers, chasing deliveries, obtaining POD's, and raising claims that may arise as a result of a failed delivery. Analyse reports – help collate statistical information for board meetings. Ordering and maintaining stationery supplies. Scanning and validating documents on to our archive system. Supporting house accounts. Upload and amend details on HS Codes to Government TSS portal to ensure smooth deliveries into Northern Ireland. Switchboard overflow and full reception cover (greeting and booking in visitors, processing post). Any other ad-hoc office administration duties as and when required to support customer service and wider Scolmore team. Skills and Experience The ideal candidate should be personable and professional. They will be efficient, accurate and show initiative. They should be flexible and adaptable, understanding what to prioritise in this varied role.
They will be required to work equally well in a team as well as being able to manage their own workload and effectively manage their own time.
Basic knowledge of Word, Outlook, Excel, and Sage would be beneficial but full training will be given.
Previous experience of customer service/administration would be preferred.
Benefits: Option to purchase up to 5 extra days annual leave. Health Cashback Plan. Pension Scheme. Life Assurance. Free Parking. Site Location: Scolmore House, Tamworth, B79 7UL
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