Responsibilities Provide superior service to funds, members and key stakeholders meeting Service and quality standards Ensure processing standards meet quality levels by achieving at least 98% quality of work across all elements of the role.Process andplete all operations administrative including but not limited to: underwriting acceptances, declines, applications, member applications, correspondence, emails and follow ups Proactively follow up receipt of underwriting documentation with members as required Update insurance details in appropriate systems Liaise with insurers and third parties to finalise additional insurance coverage as requested by members Ensurepliance with all legislative, financial and fund specific procedures to minimise any risk to the business Quality review work to minimise rework of tasks and maintain high quality standards Participate andplete pre and post system for enhancements on an as needed basis Contact members as needed to successfulplete requests Actively participate as a member of the team providing support to other areas of the business as required Suggest and identify improvement that will aim in increasing efficiency and quality standards across the business Participate as a positive member of the team by co-operating with others to achieve the team's goals Experience & Personal Attributes Accuracy and attention to detail Sound understanding of financial information Excellent investigative and problem solving skills Excellentmunication skills, both verbal and written Excellent organisational and interpersonal skills Excellent Word and Excel skills Ability to think laterally Experience in the financial services industry Desirable Qualifications RG146/ASFA qualification Good understanding of relevant Superannuation legislation and industry knowledge About Us MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class oues and experiences.A member of MUFG, a global financial group, we help manage regulatoryplexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our peoplebined with scalable technology, digital connectivity and data insights.About the Team Our MUFG Retirement Solutions divisionbines its proprietary technology, process and people to deliver aprehensive financial data solution to its superannuation clients.We support clients across all superannuation fund sectors includingernment, industry, retail and corporate.By apanying our core member and employer administration with a full range of value-added services, we offer the mostprehensive superannuation administration solution on the market.The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively.We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported.We know that diversity drives better client oues, continuous improvement, and growth.Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services.Successful applicants will be required toplete background screening prior tomencement of employment.Job ID 300001819948317
