The ideal candidate in this role will use coaching practices and mentoring staff and team members.
They will be strong communicators, flexible in their methods, have a high level of empathy, are welcoming, and have a willingness to learn.
They will be comfortable with technology with computer skills to include utilizing web-based programs and Microsoft Office (Word and Excel). As a UI Benefit Specialist 3 with the Support Team, in this role you will support diverse work with skills and abilities such as living in ambiguity, flexibility, the ability to navigate feedback, and working with stakeholders both internal and external.
You must have the ability to multitask and prioritize workload, working within a small group as well as facilitating large group meetings.
This is a full-time/non-permanent position that is primarily telework but may require occasional in-office meetings or events.
Successful candidates will exemplify the agency values of integrity, kindness, equity, and inclusion and will have a proven track record for providing excellent customer service and interacting with people from a wide variety of backgrounds, ethnicities, and beliefs.
NOTE: This opportunity is available only to current Internal Employment Security Department employees, and is being re-posted.
If you previously applied, it is not necessary to reapply.
You will assist the supervisor in coaching and mentoring staff of varying abilities regarding law, policy, and procedures for the resolution of basic and complex issues to meet the Department of Labor quality standards once initial training has been completed.
You will identify training needs of individual staff members and assist them in meeting their training needs.
Develop coaching collateral to provide to staff, both individually or in large group settings, to provide on-the-job support.
Some of what you will do: Provide technical support and policy/procedure clarification and consultation on various types of initial claims, continued claims, and a full range of adjudication issue cases.Provide assistance to new claims center staff during onboarding.Work with Enterprise Claims Center Manager to plan strategies and implement new approaches to the workload.Research potential solutions and make recommendations.Complete call monitoring and web notice reviews for intake staff.Complete Training Quality Reviews and Quality Reviews for adjudication staff.Review adjudication decisions for content, DOL requirements, law and policy, and ensure thorough fact-finding.Score content for local and federal requirements and provide continuous feedback on written determinations to adjudicators to ensure they meet the Federal Benefit Timeliness and Quality (BTQ) Standard.For a full description of duties, please click here to request from the recruiter: PDF Request
What you bring: A combination of education and/or relevant experience equivalent to eight (8) years, which includes professional unemployment insurance claims processing and adjudication experience.
OR: One (1) year of experience as a Benefits Specialist 1 or 2 (previously UIS 2, 3, or 4).
Education to Experience Equivalences: Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
Applicable degrees include: Social Science | Public or Business Administration | Or Related field
Additional Requirement of Employment: Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc.
are edited out of your materials for privacy. Attach your Resume and Cover Letter with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are.
We value Access, Love, Belonging, Equity, and Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best selves.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson 564-200-2475 the Talent Acquisition Team, or Washington Relay Service 711.
If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
**This organization participates in E-Verify**
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