TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres here in Australia and the Philippines.
We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
About the Job As a Customer Service Officer, you'll team up with Services Australia to help everyday Aussies with essential payments and services. From welfare support to Medicare services and emergency assistance, Services Australia makes sure Australians get the help they need in all sorts of situations, like unemployment, illness, and retirement. This is the perfect opportunity for anyone looking to start their journey with an entry level position; we know a new role can be stressful which is why the support will still be there even after you leave training!
Job Description What You Need to Know About Your New Role Your Team: You'll represent Services Australia in our Tier 1 Digital Support team. Training: Get full-time, paid comprehensive training in a super supportive environment. Helping Customers: Use self-service portals to help customers find the info they need. Building Connections: Make every customer feel valued and heard with genuine connections. Creative Problem-Solving: Handle challenges with creativity and a solution-focused approach. Show Empathy: Support our most vulnerable customers, making a big impact in their lives. Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied. Qualifications What We're Looking For Integrity: Be respectful, open, honest, and authentic. Tech-Savvy and Smooth Talker: Navigate different systems easily and communicate effectively. Driven and Resilient: Take on challenges and bounce back stronger. Big Heart: Care deeply about making a positive impact on people's lives. Availability: Work within our rotating roster, Monday – Friday, 7 am - 7 pm. Location: Full-time role at our office at 31 Troode St. West Perth, near City West Train Station. Additional Information Why You'll Love Working with Us #TSAWays: Join a unique culture that's all about growth, recognition, and fun! Career Growth: Climb the ladder with opportunities for internal progression. Great Training: Enjoy full training with ongoing coaching and development. Recognition: We celebrate our people with vibrant and rewarding programs. Supportive Team: Be part of a fun, friendly, and supportive team. Flexible Schedule: Experience a healthy work environment with a flexible schedule. Awesome Perks: Get loyalty perks and a Christmas gift that'll make your day! Join Us! At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we'd love to hear from you! Apply now and start an exciting journey with us!
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