More time off for the things that matter - Up to 6 weeks' leaveWork where we work best - Hybrid office/work-from-home environmentOur corporate trust business is a leading provider of fiduciary and digital solutions to the banking and financial services industry in Australia and Singapore. It administers securitisation portfolios, investment and debt structures to protect the interests of our clients' investors. Corporate trust supports clients locally and overseas with a unique offering through five key service offerings: Debt Market Services; Managed Fund Services; Perpetual Asia, headquartered in Singapore; Perpetual Digital, and Laminar Capital.About the roleAs a Trust Analyst you will execute the onboarding of clients onto Perpetual Digital's platform product suite including systems integration, overall performance, and great client experience.Responsibility and delivery of client onboarding and continuously improving the Client Experience.Client relationship and onboarding delivery within budget and timeframe.Collection of client feedback and requirements.Supporting the development and new products and continuous improvement of Perpetual Digital's products and processes.Deliver onboarding activities to completion within budget and timeframe.Support UAT and client testing activities involving coordination of client feedback sessions, gathering requirements and prioritising enhancement.Develop content for internal process and procedure documents, user guides and client facing collateral.Prepare status reporting of onboarding engagements and work with the team in relation to resourcing requirements and client support.About you2+ years' experience in Securitisation, Trust Management or Treasury.Previous experience in customer relationship management.Very strong communications skills to engage with internal and external stakeholders in the business, ranging from Analysts to Senior Management - both written and verbal.Solid understanding of business needs and focusing on customers beyond the technical outputs and reports.Demonstrated strong problem-solving skills.Strong organisational skills and able to apply a methodical, considered approach to developing onboarding plans and working with clients during this phase.Demonstrated ability to work collaboratively within a team environment and with other internal and external stakeholders.Intermediate skills in Excel, demonstrating an ability to analyse data quickly and draw conclusions.Proficient in Microsoft Office applications.Ability to take a logical and analytical approach to solving problems and resolving issues.Proven ability to work on multiple tasks, managing conflicting priorities.How we workOur unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients; the way we approach decision-making to the questions we ask and the problems we solve.Employee benefitsWork from anywhere in Australia for up to one month each year.An annual allowance to empower you to prioritise your personal wellbeing.Access to LinkedIn learning, study support and commitment to supporting professional development.Diversity and inclusionWGEA Employer of Choice for gender equality since 2018.Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy.A growing number of employee-led networks who work to raise awareness and drive continued change.We support over 50 First Nations Communities, helping to secure the communities future. We encourage applications from Aboriginal and Torres Strait Islander People.We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.#J-18808-Ljbffr
