About Auto & General
Auto & General is the Australian arm of a private global group, employing 8,000 individuals across 31 offices and serving over 8.9 million customers worldwide. As Australia's fastest-growing insurance business, A&G has been offering general insurance solutions since 2000. The company provides a diverse range of insurance products, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, as well as Roadside Assistance. A&G proudly insures leading brands such as Budget Direct, ING, Qantas, and Virgin Money.
Committed to "safeguarding a brighter future" for customers, employees, and the broader community, A&G fosters a culture of high performance and integrity—referred to as the "A&G Way." The company expects every team member to contribute 100% effort, energy, and dedication to achieving its goals. In return, A&G invests in its team members by offering generous rewards, benefits, development opportunities, and job security.
About the role:
With A&G experiencing rapid growth, ambitious expansion plans, and increasing operational complexity, the organisation is establishing an Enterprise Project Management Office (EPMO) to centralise oversight of Group projects. The EPMO will ensure all projects deliver measurable value and are completed on time while fostering a consistent project management framework and discipline across the organisation. Its portfolio spans a diverse range of initiatives, including regulatory risk uplift programs, major technology transformations, people and culture strategies, and mergers and acquisitions, reflecting the growing scale and complexity of A&G's operations.
Reporting to the Group Chief Operating Officer (GCOO), Asia Pacific, the EPMO Lead is a critical senior leadership role tasked with managing the EPMO Project Team, monitoring progress, and communicating with senior executives across the Group. This role is pivotal in ensuring the successful delivery of in-flight projects and in developing project management excellence both within the EPMO and across the organisation. The EPMO Lead will also play an influential role in shaping the project management culture, building a highly skilled team of professionals to support A&G's strategic goals.
Specifically, key accountabilities include: People & Team Leadership : Recruit, develop, and engage EPMO team members while managing resourcing across projects to optimise deployment and mitigate over-allocation. Project Setup Support : Assist with project stand-ups and support Business Owners in recruiting or deploying appropriate personnel for project roles and workstreams. Community & Capability Building : Establish and lead a community of PMO professionals to uplift project management capabilities across the organisation. Governance & Frameworks : Define and implement project governance frameworks to streamline workflows, standardise practices, and improve project management processes. Performance Tracking : Monitor and report key performance indicators to track project performance and ensure the delivery of business case benefits and value realisation. Compliance & Improvement : Ensure adherence to project management methodologies while driving continuous improvement and integrating new tools where necessary. Quality Assurance : Oversee accurate portfolio reporting and ensure early identification of issues through real-time progress monitoring. Financial Oversight : Collaborate with Finance to implement financial processes, manage budgets, and optimise costs to maximise project value. Communication & Change Management : Work with People & Culture to ensure effective project communication, training, and change management processes are in place. Strategic Portfolio Management : Lead portfolio planning, manage cross-portfolio dependencies and risks, and align project prioritisation with strategic business objectives. The Person:
The ideal candidate will need to bring demonstrated success in leading an Enterprise Project Management Office (EPMO) team and managing the delivery of large-scale programmes from initiation to closure ideally from the financial services industry sector. This includes expertise in budget and scope management, ensuring alignment with organisational goals while delivering programmes within the defined schedule. A strong foundation in risk and dependency management is critical, with the ability to identify, mitigate, and escalate cross-programme risks or constraints as needed, all while ensuring compliance with internal audit and risk management standards.
The successful candidate will need to bring significant experience in resource management, maintaining high-quality documentation and reporting standards, and overseeing programme planning and administrative tasks such as scheduling, budgeting, procurement, and reporting. Effective communication and stakeholder management skills are essential, including the ability to act as a liaison between the project team and external experts to ensure deliverables meet expectations. Familiarity with managing programme benefits throughout the project lifecycle, with a smooth handover to the business or the EPMO for ongoing monitoring, is also key.
A strong understanding of governance is vital, with experience supporting Steering Committee (SteerCo) governance and ensuring compliance with programme governance standards. The ideal candidate will also need to possess exceptional leadership skills and a background in programme management, PMO leadership, or large-scale project delivery, ideally with over seven years of relevant experience. Industry experience in insurance IT, risk management, business transformation, or managing complex programmes is preferred, making this role suited for professionals well-versed in navigating dynamic, multifaceted environments.
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