triSearch is a SaaS business committed to creating time for conveyancers through innovative technology solutions.
It is our mission to speed up the sale and purchase of homes in Australia by building a more efficient conveyancing industry. Operating nationally, we provide end-to-end technology to improve workflows and create a seamless experience for conveyancers and their clients.
About the role
This is a fantastic opportunity for someone at the start of their Account Management career. We are seeking a Junior Account Manager with experience in managing a portfolio of clients. The successful candidate will manage the post-sale customer journey. The role is focused on retaining customers through relationship building exercises and increasing share of wallet through the introduction of value-add services.
This role offers a hybrid work environment (3 days in-office and 2 days WFH).
What you'll be doing
Manage existing customer accounts: Performing quarterly reviews and establishing a regular meeting cadence designed to identify customer initiatives and expansion opportunities. Minimise Churn: Ensure our accounts are satisfied, engaged, and growing with triSearch to reduce churn across your portfolio. Client Onboarding: Facilitate the onboarding process for new clients, guiding them through the setup and configuration of our conveyancing technology software. Establish relationships: With key stakeholders at various levels within the client to strengthen partnerships and drive through key initiatives and advocate on behalf of the customer. Drive adoption of products: Through a client success mentality, consulting and advising the clients with triSearch solutions that can add value to their business. Problem solving: Ensure that appropriate actions are taken to resolve customers' problems and concerns, in concert with the Operations and product training teams. What we're looking for
12+ months experience: In a similar role, ideally within the legal or property technology space. A Growth Mindset: We're looking for someone who's willing and eager to grow, be coached and achieve great things together. Service-oriented: With a consultative approach when addressing customer needs and the ability to secure buy-in and drive adoption by continually selling value rather than price. Industry Knowledge: Familiarity with the conveyancing or real estate industry and an understanding of related workflows is advantageous. Meet KPIs and Quotas: Demonstrated ability to meet/exceed KPIs and quotas. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Presentation Skills: Confident and engaging presentation skills, capable of delivering impactful training sessions. Technical Aptitude: Comfortable with technology and quick to learn new software applications. Organization and Time Management: Strong organizational skills, able to manage multiple training sessions and prioritize workload effectively. What we offer
We are looking for dedicated individuals to join our team that are self-motivated and can make an immediate impact. In return, you're provided with a huge opportunity to learn, grow, and advance your career within a fast-growing tech company with ambitious goals.
All of the talented people at triSearch are carefully selected to ensure they align with our core values. Operating with integrity and the ability to foster a supportive environment are among the most sought-after attributes when recruiting at triSearch.
Some of the perks and benefits you can expect at triSearch:
Daily breakfasts, snacks, and drinks Catered lunches multiple times per week Generous Leave entitlements A chill-out zone with ping pong, pool, and gaming consoles A fully stocked bar fridge Ideal office location in Brisbane CBD Please apply to this exciting opportunity by submitting your resume today!
(Background checks and full Australian Working Rights are a requirement for this role)
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries IT Services and IT Consulting
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