16 days ago, from Tasmanian Tourism and Hospitality Jobs
Hospitality, Travel & Tourism
Source: uWorkin
JOB DESCRIPTION Picture this: the sun rises over the rugged peaks of Tasmania, illuminating stunning landscapes ready to be explored. As the first light touches the dew-kissed trails, a group of eager adventurers prepares to embark on a journey through the untouched wilderness. This is where you come in!
At the Tasmanian Walking Company, we offer our guests unforgettable experiences in some of Tasmania's most breathtaking and remote locations. Our boutique multi-day walking adventures foster deep connections between people and the spectacular places we explore, making every step of the journey a memory to cherish.
Whilst our roots lie in Tassie, we operate on mainland Australia as The Australian Walking Company (AWC) and are excited to be experiencing a growth phase in the business as we introduce a number of new walks.
We pride ourselves on having a culture that promotes sustainability, equal opportunities, accountability and continuous improvement, respect, integrity, and genuine fun (it's even one of our values!). We celebrate diversity and welcome individuals from all walks of life as we strive to be leaders in the eco-tourism industry.
About the Role: We are looking for a full-time Trip Support Officer to join our team. You will be working between our Walker's Base in Hadspen and our office in Launceston CBD. You will report to our Regional Experience Manager, acting as the essential link between our operational functions and the guests who are ready to embrace the wild.
Key responsibilities include, but are not limited to: Direct Trip Support: Provide on-site assistance to all trips, addressing planned and scheduled support functions.Guest Information Management: Acting on guest information, including dietary restrictions, transportation details, and medical requirements, and distributing via trip notes to guest-facing staff.Deliveries and Stock Management: Order, receive, store, and unpack deliveries efficiently and accurately.Gear and Equipment Management: Monitor and report broken or damaged gear and equipment.Operational Support: Source and procure operational items and requirements as requested, including ordering and managing office supplies.What you will bring: This is an exciting opportunity for someone passionate about the travel and hospitality industry and the Australian Wilderness!
In addition, you will have: Demonstrated experience in an operational role, preferably within the hospitality and tourism industry, with proven knowledge of trip coordination processes and procedures.Demonstrated experience using Microsoft Office Suite and CRM systems.Experience using HRIS and rostering systems (Employment Hero).Provide Responsible Service of Alcohol (SITHFAB021).Use Hygienic Practices for Food Safety (SITXFSA005) + Participate in Safe Food Handling Practices (SITXFSA006) OR SITSS00069 (Food Safety Supervision Skill Set).Excellent attention to detail and the ability to maintain accuracy in a fast-paced environment.Strong analytical and problem-solving skills, with the ability to identify and address rostering challenges proactively.Exceptional organisational and time management abilities, with the capacity to prioritize tasks effectively.Flexibility to work outside regular business hours, including evenings and weekends, as required by operational needs.What we can offer you: Opportunities for ongoing training, social and professional development events.Exclusive pro-deals program for access to discounted adventure gear.Opportunities to experience our other walking products.Family & friend discounts across our walking products.Ready to take the first step on this exciting journey? Apply now by providing your current resume and cover letter explaining why you are interested in the position with Tasmanian Walking Company.
Tasmanian Walking Company is committed to fostering a diverse, inclusive and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life.
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