Destination Sport Experiences Travel Sales Consultant This hybridrole is based in our Sydney, NSW office, you must live within a commutable distance. Destination Sport Experiences, through its' global sports travel brands Marathon Tours & Travel and Sportive Breaks cater for those who want to participate in the very best cycling and running events across the world. All three brands offer tours, travel packages, and guaranteed entry to marathons, cycling events around the world, together with VIP hospitality access to many of the top professional cycling events as well as managing travel programs for mass participation events on behalf of charities, companies and groups throughout the year. We are a proud partner of many of the Abbott World Marathon Majors and work closely with major sports events organisers across the globe. The team behind Destination Sport Experiences regularly participate in running and cyclingevents, as well as helping to manage events and support our clients on their journey through each event, so we understand the needs of those travelling with us. https://www.marathontoursandtravel.com.au/ http://sportivebreaks.com.au/ Due to exciting growth within the division, we are looking for an experienced Travel Sales Consultant to join our Sydney based team. The focus of this role is to be passionate about offering exceptional levels of service and enjoys creating memorable experiences for our customers.
No two days are the same in this sales focussed role, but on a typical day you will: Create and manage end to end travel bookings tailored to each customer's needs
Provide excellent levels of customer service experience that can't be felt anywhere else
Achieve and exceed set sales targets
Research and maintain an extensive knowledge of travel industry products, systems, and processes
Proactively respond to and generate enquiries
Achieve sales targets by offering our clients a range of services and upsell enhancements
Identify each client's needs and preferences to propose products that meet their needs and expectations
Ensure sales opportunities are maximised
Handle enquiries and reservation requests from clients, completing reservations using company-nominated systems
Give accurate quotations to each client and effectively convert to booking
Identify any operational problems or potential complaints as soon as they are apparent, so that they can be resolved as quickly as possible
Produce accurate documentation for all bookings
Respond and follow up on all client requests
Complete all details for each client's holiday within relevant systems, ensuring that information required is entered accurately and consistently
Store accurate information relating to our clients
Ensure quality control procedures are maintained and continually improved
Be responsible for final document checks before sending out to a client
To be successful within this role, our ideal candidate will: Have working experience within a similar role within the travel industry(sports travel experience would be highly desirable)
Be confidentin planning & managing own trips
Demonstrate experience dealing with high volumes of email and call requests, processing complex travel bookings
Have exceptional administration & organisational skills with the ability to multitask
Possess excellent communication skills both verbal and written with the ability to communicate to a variety of stakeholders both internal & external
Demonstrate excellent attention to detail
Be computer literate with strong IT skills: especially with Microsoft packages (Excel, Word,)
Demonstrate the ability to provide exceptional customer service
Have the ability to keep calm in an often demanding role
Knowledge of travel management systems and/or tracking systems would be highly advantageous
Have a passion for sport and travel
Be willing to travel domestically & internationally per business needs
So if you have a passion for sports, and are looking for your next challenge, take a look and get in touch we'd love to hear from you!
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