This is a Travel Consultant - Reservations role with one of the leading companies in AU right now -- Ponant -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Ponant As a Travel Consultant at PONANT, you will be primarily responsible for efficiently managing reservations and providing essential information to our valued clients, including travel agents and direct customers. - Handling reservation inquiries and bookings from travel agents and direct customers promptly and accurately. - Assisting clients with essential information regarding our cruise offerings, including cabin availability, itinerary details, and onboard amenities. - Providing support to clients with inquiries related to cruise packages, pricing, and special promotions. - Collaborating closely with the sales team to ensure smooth coordination and communication throughout the reservation process. - Utilising our reservation system and CRM tools effectively to maintain accurate records of client interactions and bookings. - Assisting with post-booking inquiries and requests, including changes to reservations and additional service bookings. - Previous experience in reservations, customer service, or a related field, preferably within the travel industry. - Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues. - Demonstrated ability in handling inbound and outbound calls with professionalism and empathy in client interactions. - Ability to actively listen to client needs and provide appropriate solutions or information in a timely manner. - Proficiency in using reservation management systems and CRM software. If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Ponant. Applying here is the first step in the hiring process for this role at Ponant. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
