Parental Leave Cover (ending 07/04/2025)Full Time Position (76 hours per fortnight)Competitive annual salary + Super + Salary PackagingLocated in AdelaideJoin our team as a Trauma Triage and Intake (TTI) Officer, where you'll be the first point of contact for RASA's trauma-specific services. In this vital role, you will provide initial screening, engagement, and specialised intake for clients accessing any of the nominated programs.
Our belief in the transformative power of relationships lies at the heart of everything we do. You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) values are Diversity, Respect, Belonging and Learning, and this is reflected in the way we work and treat each other. Our team embraces people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.
Who we are looking for We are seeking a compassionate and skilled professional with expertise in trauma-informed care, cultural competency, and holistic intake processes, along with strong communication, collaboration, and crisis management abilities to effectively support clients with complex needs.
To be successful in this role you will have:
Experience working with individuals dealing with the impact of trauma caused by abuse, violence, childhood trauma, neglect and crime.Experience in provision of trauma-informed services for clients with complex needs.It would be a bonus if you have:
Tertiary qualifications: a degree (AQF level 7) in Social Work, Psychology, or Social Sciences OR a Diploma (AQF level 5) in Counselling, Community Services, Youth Work, or Mental Health with demonstrated relevant experience.Experience in holistic screening, assessment, referral and advocacy, case management and crisis work in the community services sector.What you will be doing The TTI officer receives client enquiries, screens clients into appropriate RASA services, provides information and initial telephone support, and conducts specialised intake. Some of the tasks you will do include:
Provide holistic, trauma-informed and responsive frontline triage, intake, support, and referral to clients seeking to access RASA services.Identify and respond to immediate client needs and safety issues in consultation with the Team Leader, Coordinator, or Manager.Facilitate access to services through intra- and inter-agency referral, liaison, and provision of case management support.Work collaboratively as a member of the team to ensure effective ongoing client engagement, case coordination, and referrals.Contribute to providing disability accessible and culturally responsive services.If this role is what you are looking for, we'd love to hear from you.
Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:
A satisfactory DHS Working with Children Check.A satisfactory National Criminal History Check.Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can't comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples, and individuals of all ages, backgrounds and abilities. To find out more about RASA go to rasa.org.au.
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