Position Overview ANC is looking for a highly motivated Allocation Supervisor to inspire, lead, and support the team responsible for planning, routing, and allocating deliveries (Allocation Team) to ensure efficiency and on-time performance for ANC's clients.
This role involves fostering a high-performance culture, optimising delivery processes, and maintaining strong relationships with Delivery Professionals (DPs) and internal teams.
You'll be crucial in ensuring excellent service delivery, meeting key performance indicators (KPIs), and contributing to ANC's ongoing success.
What you'll be doing Routing Optimisation & Allocation: Lead and guide the Allocation team to ensure the effective planning and allocation of deliveries, optimizing fleet productivity and cross-utilisation.
Collaborate with onsite team to manage rostering based on client needs and work volume.
Team Leadership & Development: Coach, motivate, and support the Allocation team to drive a positive and high-performance culture.
Focus on driver retention and effective communication, addressing any conflicts or concerns in a constructive manner.
Performance & Relationship Management: Monitor team performance, ensuring deliveries are completed in line with client expectations and KPIs.
Resolve escalated client and driver issues, ensuring timely, professional responses.
Process Improvement: Identify and implement process improvements to streamline routing and operational efficiency.
Collaborate with the team to enhance workflows and improve the driver experience.
Safety & Compliance: Ensure adherence to safety protocols and compliance principles.
Foster a safety-conscious culture and support the reporting of hazards and incidents.
Cross-Functional Collaboration: Work with other teams, to resolve operational challenges and drive continuous improvement across the delivery process.
What are we looking for Experience : 3-5 years of experience in a transport, logistics, or similar environment, with a proven ability to lead and motivate teams to achieve performance targets.
Technical Skills: Strong knowledge of Freight Management Systems (FMS), routing software, and data-driven decision-making.
Relationship Management: Proven ability to build positive relationships with internal teams, clients, and Delivery Professionals.
Communication & Problem-Solving: Excellent communication skills, both verbal and written, with the ability to resolve issues and provide clear direction in a fast-paced environment.
Adaptability & Efficiency: Ability to manage multiple tasks with conflicting demands and meet deadlines, maintaining high-quality work under pressure.
Safety Focus : Solid understanding of safety protocols and a commitment to maintaining a safe working environment.
Tech-Savvy: Proficiency with Microsoft Office (Excel, Word, PowerPoint), routing software, and other industry systems.
What you'll get in return Career Growth Opportunities: With ANC's strong focus on internal growth, there are numerous opportunities for career progression within the company.
Learning & Development Opportunities: Continuous professional development to help you grow in your career with opportunities for training, mentorship, and skill enhancement.
Work with a dedicated and exceptional team that values collaboration, problem-solving, and customer centricity.
Hybrid Working: The ability to work both in the office and remotely, ensuring a healthy work-life balance.
Paid Parental Leave: Generous paid parental leave to support you during important life moments.
Corporate Health Insurance Discount : Access to exclusive corporate discounts on health insurance, helping you take care of your well-being.
Employee Assistance Program : Health and?wellness support through our EAP.
Please note that only candidates with full working rights in Australia will be considered for this role.
About ANC ANC is an Australian owned leader in last mile delivery and direct to consumer (D2C) services, partnering with some of the largest and emerging retail and e-commerce brands in Australia.
We are customer focused and to us that means to seek out new and innovative ways to deliver on our customer promise.
Innovation is in our DNA with over 100 years of resilience and growth behind us.
Ready to join a dynamic, customer-focused team?
We're excited to read your CV and learn more about how you can contribute to each other's success.
Apply now!
Click the ANC at a glance Page to learn more about why you should join ANC.