About Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.
Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.
The Role: The Transport Allocator plays a crucial role in ensuring the seamless coordination of transportation activities, with a strong focus on customer and carrier satisfaction. This role requires a detail-oriented and customer-obsessed professional who will be responsible for optimising routes, managing carrier relationships, and continuously improving our transportation operations.
Key Responsibilities: Customer-Centric Approach: Understand and anticipate customer needs to ensure a high level of customer satisfaction.Proactively communicate with customers to provide updates on shipments, address concerns, and gather feedback.Carrier Management: Build and maintain strong relationships with carriers to ensure reliable and efficient transportation services.Negotiate rates, terms, and conditions with carriers to optimise cost and service levels.Problem Solving: Identify and address any issues or challenges in the transportation process promptly and effectively.Collaborate with cross-functional teams to implement solutions and prevent recurrence.Your Day 1 Qualities: Proven experience in transportation management, with a focus on customer and carrier relations.Strong negotiation and communication skills.Analytical mindset with the ability to make data-driven decisions.Customer-obsessed mentality with a passion for exceeding customer expectations.Strong organisational and multitasking abilities.Proactive problem solver with a continuous improvement mindset.Ability to thrive in a fast-paced and dynamic work environment.At Ofload we prioritise impact, aptitude and passion, so we'd encourage you to apply if you do not meet all the above criteria. Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.
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