Background:
Defence Joint Transition Authority (JTA) Transition Coaching and Support (TCS) offers a broad range of programs and services to help Commanders, Australian Defence Force members and their families manage the military way of life. TCS supports Defence families' self-reliance and increases the capacity of the wider community to support the needs of Defence families.
Australian Defence Force (ADF) TCS provides administrative support to all permanent ADF members separating from the military or transferring to the reserve force.
About the Role:
As one of the Transition Coaches you will be responsible for delivering coaching and support services to ADF members in the process of leaving the ADF, including individuals with complex needs. Assisting them in their exit with the view to maximise their chances of a successful transition to civilian life. You will participate in the coordination and delivery of State ADF Transition Seminars, conducting face to face coaching with transitioning members, providing advice on all entitlements & benefits; advising and guiding members through the departmental administrative processes; and providing access to information and referral to internal and external support services.
About You:
You will have an empathetic and professional approach with the ability to influence whilst managing a high volume of cases at any one time. You have a Passion for helping others and providing outstanding service. You're energetic, and eager to assist military members to transition to civilian life. You have demonstrated experience in the employment services or community services industry in an advisory role with experience and knowledge regarding employment options and have a demonstrated focus on customer service, stakeholder engagement and service delivery to support your clients.
Responsibilities Coordination and delivery of regional ADF Member and Family Transition SeminarsProgram administration reporting requirementsMaintenance of accurate, comprehensive case/client data records and the provision of quality client service are essential to this roleProviding direction and advice on transition administration and career developmentAccessing transition support services, career-guidance, referral to ex-service organisations and other community-based information to support civilian employment.Conducting Face to Face member interviews - this will require extensive note taking and handling sensitive informationProgram administrative support To succeed in the role, you will need: Australian Citizen - this is a requirement of the roleAGSVA Baseline Security Clearance required or ability to obtain and upholdA current Australian Driver's License5 years' experience in the employment services industry or community service sector or a Cert IV in Career Development ( or similar)Experience in Case Management.A background in career coaching, mentorship, learning and development highly regarded.Demonstrated organisational and time management skillsThe ability to work effectively in a team environmentExcellent communication both written and oralPersuasive with the ability to influencePotential to travel if requiredBuild and sustain strong relationships with people and businessesIncredible empathy and ability to inspireListen, motivate, and provide valuable feedback to othersAbility to consistently execute on daily responsibilities with minimal oversightKatherine.Mcauliffe
Senior Manager Manpower
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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