Transformation Claims Communications Lead | Sydney/Melbourne/Adelaide/Brisbane At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to provide support to define the business requirements across the end-to-end value chain to deliver improved outcomes for customers, employees, our partners, and Allianz.
To ensure new products, processes, and functionalities are implemented and embedded successfully within the organisation.
You'll be responsible for Leading and driving product improvement opportunities to deliver improved outcomes for customer experience, front line experience, and business efficiency and effectiveness.
Creating draft Claims customer communications; engaging with stakeholders on content; managing through PDDD & DSO; managing delivery with IT team Leading engagement with business unit representatives in program initiation, governance, development, deployment, developing, building, and growing strong stakeholder relationships.
Challenging the status quo to ensure the program is delivering a target customer experience model that can be leveraged across all channels.
Supporting the delivery of programs and projects on time and on budget.
Ensuring compliance with Allianz Australia Limited (AAL) project governance structures and other applicable internal and external risk, audit, and compliance frameworks.
About you Significant experience in change management/ communications/marketing and/or claims management processes is highly desired.
Proven capability to manage change through the initiation and promotion of organisational transformation, leveraging effective process, collaboration, and communication to foster commitment and participation.
Demonstrated experience in managing complex and ambiguous issues, combined with the capability to lead strategic planning activities into commercial operationalisation.
Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends, and links that inform judgements and solutions.
Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.
Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
Excellent verbal and written communication skills.
Please note this is a 12-month secondment opportunity.
What's on offer Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz At Allianz, we care about everything that makes you, you.
We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us.
Let's care for tomorrow.
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